Company: La Veste Location: Madrid, Spain Employment Type: Full-Time Start Date: Immediate
La Veste is a Spanish fashion brand known for its bold creativity, timeless style, and vintage-inspired collections, all crafted in Spain. We are looking for a passionate and customer-focused professional to join our team and help deliver an exceptional experience to our growing international community.
Key Responsibilities
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Serve as the primary point of contact for customers via email, chat, and social media.
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Provide outstanding support before, during, and after purchase.
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Assist customers with product information, sizing, availability, and orders.
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Manage order tracking, returns, exchanges, and issue resolution.
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Maintain accurate customer records within CRM systems.
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Work closely with the e-commerce, logistics, and marketing teams to ensure a seamless customer journey.
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Identify opportunities to improve customer satisfaction and loyalty.
Requirements
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Excellent written and verbal communication skills in English (Spanish is a plus).
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Previous experience in Customer Service, Customer Experience, Retail, Fashion, or E-commerce.
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Strong problem-solving and organizational skills.
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Customer-oriented mindset with high attention to detail.
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Ability to multitask in a fast-paced environment.
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Immediate availability.
WHAT WE OFFER
Immediate start.
Opportunity to work with a fast-growing international fashion brand.
Creative, dynamic, and collaborative work environment.
Employee discounts on La Veste collections.
Professional growth and development opportunities.
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