Hotel Service Manager – Lasseters Hotel Casino | Alice Springs, NT

Employer: IRIS Capital – Lasseters Casino Operations Pty Ltd Position Type: Full-Time Salary: $73,865 – $85,000 (depending on experience and skill set) Location: Alice Springs, NT

Lasseters Hotel Casino is seeking a motivated and service-driven Hotel Service Manager to oversee daily hotel operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures exceptional guest experiences, smooth departmental coordination, and high service standards across the hotel.

About the Role

Support and coordinate guest service operations across hotel departments
Ensure rooms and public areas meet brand cleanliness and presentation standards
Supervise and support frontline staff during daily operations
Handle guest enquiries, feedback, and service recovery professionally
Liaise with Housekeeping, Maintenance, and Front Office to ensure seamless service
Uphold safety, hygiene, and hotel procedures

What We’re Looking For

Experience in hotel operations or guest services
Strong customer service and communication skills
Ability to supervise and support staff
Organised, reliable, and able to work in a fast-paced environment
Professional presentation and strong attention to detail

Qualification Requirements

AQF Certificate II or III in Hospitality or Hotel Operations OR
1 year of relevant experience, OR
3 years of experience in lieu of formal qualifications

We Offer You

25% discount on food and beverages across Lasseters operations
Discounted Health Club membership and Day Spa treatments
IHG Employee Benefits Program
Meals provided while on eligible shifts
Uniforms provided and laundered
Training, professional development, and career progression pathways
Staff and family social events

Apply Now

Join our Lasseters Hotel and Casino team and help deliver exceptional guest experiences in the heart of Central Australia.

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