Role Purpose
The purpose of this role is to lead the CRM department in achieving the organization's strategic and operational objectives by driving excellence, delivering high-quality outcomes, collaborating with key stakeholders, and ensuring compliance with relevant policies, procedures, and industry standards.
Key Responsibilities
- Perform duties and activities associated with the role in an efficient and professional manner.
- Deliver agreed objectives, targets, and performance outcomes within established timelines.
- Proven experience in a similar role or industry environment.
- Demonstrated ability to manage multiple priorities and meet deadlines.
- Experience working with relevant systems, tools, and technologies associated with the role.
- Strong communication, interpersonal, and stakeholder management skills.
- Ability to work independently as well as collaboratively within a team environment.
Qualifications and Experience
- Bachelor’s degree or Diploma Operations Management, Business Administration, or a related field (advantageous)
- Atleast 2–3 years in a supervisory or management role
- Experience leading and supporting teams, including coaching, training, and managing disciplinary processes
- Strong understanding and enforcement of workplace health & safety regulations and product quality standards
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