We need a dependable, organized professional who is comfortable communicating with both contractors and working-class customers. Strong spoken and written communication is essential, and we value natural, confident conversation over scripted responses.
- English: good spoken and written proficiency, accent okay.
- Spanish: fluent/native-level spoken Spanish to communicate comfortably with Spanish-speaking customers
- Comfort working with U.S. customers in a service and sales context
- Phone confidence with the ability to explain next steps clearly and professionally
- Customer service and/or sales experience in the U.S. is strongly preferred
- Reliability and strong organization for managing ongoing conversations, quotes, orders, and follow-ups
- Natural communication: able to communicate smoothly rather than sounding scripted
- Comfort coordinating details and staying consistent through the customer journey (inquiries → quotes → order questions → follow-ups → delivery coordination)
- Ability to support outbound outreach to contractors and property stakeholders
- Plus: experience in construction, flooring, cabinetry, home improvement, or building materials
Soft skills we value: patience, professionalism, clarity under time pressure, and an upbeat, helpful tone. We expect a team-minded attitude and a consistent commitment to excellent customer experience.
We are seeking a full-time bilingual English/Spanish Sales & Customer Service Representative to support customers and help grow our pipeline. This is a long-term remote position working U.S. Eastern Time.
- Handle nearly all customer communication: phone calls, texts, Facebook, and website leads
- Provide quotes, answer order questions, and complete follow-ups
- Resolve customer service issues and coordinate timely next steps
- Support delivery coordination by communicating status and updates clearly
- Perform outbound outreach to contractors, landlords, and property managers
- Help generate new business and maintain lead conversations through to next steps
- Request customer reviews after successful service
- Assist with basic social media/Facebook marketing to support visibility and engagement
We want someone reliable and organized who can talk naturally with contractors and working-class customers—especially on the phone—without sounding overly scripted.
- Previous U.S. customer service or sales experience
- Experience with cabinetry, flooring, construction, home improvement, or other building-materials environments
- Familiarity with managing leads and customer communication across multiple channels (phone, texts, web, Facebook)
- Comfort working with contractors and stakeholder outreach (contractors, landlords, property managers)
- Experience coordinating order and delivery updates for customers
We offer a long-term remote position working U.S. Eastern Time, with 40 hours per week.
Pay target: $6–$9 USD/hour depending on experience. 15 paid holidays annually.
If you’re reliable, organized, and confident communicating naturally in both English and Spanish, we encourage you to apply.
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