We are looking for an Application Support Specialist to ensure the effective operation and continuous improvement of business-critical applications.
The role combines application administration, technical support and collaboration with business and IT teams, ensuring systems are properly configured, maintained and aligned with business needs.
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Administer and configure business applications, including user access, permissions and workflows.
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Investigate technical and functional issues and coordinate their resolution.
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Manage incidents and service requests using ticketing tools.
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Collaborate with developers, vendors and business stakeholders on application-related matters.
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Monitor system performance, data flows and integrations.
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Support testing, release validation and implementation of system updates.
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Maintain technical documentation and operational guidelines.
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Identify opportunities to improve system reliability and usability.
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Experience in business application administration, application support or systems management.
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Understanding of enterprise applications, workflows and integrations.
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Practical knowledge of Jira, Zendesk or similar ticketing tools.
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Experience with user administration, access management and system configuration.
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Basic understanding of APIs, data flows and application logs.
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Ability to troubleshoot issues and communicate effectively with technical and non-technical teams.
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Strong organisational skills, independence and a proactive approach.
Nice to Have
- Experience with enterprise and custom-built applications.
- Knowledge of ITIL principles, including incident, problem and change management.
- Familiarity with financial systems and processes related to accounting, treasury, investment funds or real estate.
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