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Provide day-to-day support to business users working with SAP S/4HANA, mainly within the SAP SD module.
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Troubleshoot SAP-related issues and continuously improve and optimize existing business processes.
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Support standard SAP S/4HANA functionality within SD, as well as related areas, add-ons, and connected systems.
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Participate in SAP rollouts, upgrades, and implementation projects, both nationally and internationally.
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Support business users during training sessions and help them adopt SAP solutions.
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Create and maintain documentation for business processes and local SAP developments.
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Maintain and further develop LAPP's in-house solutions and enhancements within the SAP SD area.
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Continuously improve and optimize processes and solutions within the SD module.
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Work with external service providers and developers and coordinate their activities.
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Ensure compliance with agreed Service Level Agreements (SLAs), IT guidelines, corporate policies, and process instructions.
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Strong professional experience with SAP S/4HANA SD, including SAP SD customizing.
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University degree in Computer Science, Business Informatics, or a comparable field.
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Good knowledge of SAP SD business processes and related interfaces, add-ons, modules, and systems.
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Experience working in a global IT environment and with international teams.
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Good understanding of Order-to-Cash (OTC) business processes.
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ABAP programming knowledge is an advantage but is not a core requirement.
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Fluent business English.
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Good project management and analytical skills, with the ability to work effectively with different teams.
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