About the role:
We’re looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. You’ll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builder’s role. You’ll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability.
What you will do:
1. Build and Scale Core Systems
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Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput.
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Drive automation and tool adoption across teams to improve accuracy and turnaround times.
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Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives.
2. Lead Cross-Functional Initiatives
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Run company-wide programs that cut across business lines — from new product launches to cost optimization and customer experience initiatives.
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Be the go-to person for execution clarity — aligning teams, setting clear metrics, and ensuring momentum.
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Partner closely with Product and Tech to translate business needs into scalable tools.
3. Operational Excellence
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Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals.
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Build the operating cadence — reviews, dashboards, reporting rhythms — to keep teams accountable.
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Identify and eliminate waste in processes using Lean / continuous improvement methods.
4. Strategic Projects
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Lead short-term, high-impact projects directly sponsored by the CEO or COO.
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Analyse performance drivers, run experiments, and recommend where to double down.
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Support fundraising, board discussions, and strategic planning through data-backed insights.
What we are looking for:
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10+ years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred).
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Have scaled or rebuilt a core business function before — whether it’s supply ops, CX, or go-to-market.
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Think in systems, not silos — you enjoy connecting dots across functions and making things flow.
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Are analytical and execution-focused — equally comfortable in spreadsheets and on the floor with teams.
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Have an engineering background and you love to solve hard problems.
Why Loop:
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Mission that matters: Redefine how healthcare works for millions of Indians.
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Autonomy & Impact: Direct access to leadership and ownership of high-stakes initiatives.
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Startup pace, grown-up problems: Work on challenges that combine scale, complexity, and purpose.
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Culture of builders: Smart, humble teammates who care deeply about doing great work.
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