Project description
The high-volume operational engineer. Owns day-to-day administration of the two busiest applications — a Git hosting/SCM platform and a DevOps/pipeline platform — which together make up the bulk of ticket volume, plus all IDE/endpoint support.
Responsibilities
Administer a Git hosting / SCM platform (GitHub Enterprise): org/repo management, CI workflows (GitHub Actions), access governance, and SaaS configuration.
Administer a DevOps platform (Azure DevOps): repos, pipelines (YAML), and boards.
Handle the high-volume L1/L2 queue (access requests, configuration, troubleshooting) and lighter L3 fixes; escalate complex platform issues to the Platform Engineer.
Provide IDE support (Visual Studio & VS Code): licensing, extensions, and desktop/VDI configuration.
Support developer-portal GitHub/Azure DevOps integrations under the Platform Engineer's lead.
Keep tickets within SLA and maintain support documentation.
Skills
Must have
Administer a Git hosting / SCM platform (GitHub Enterprise): org/repo management, CI workflows (GitHub Actions), access governance, and SaaS configuration.
Administer a DevOps platform (Azure DevOps): repos, pipelines (YAML), and boards.
Handle the high-volume L1/L2 queue (access requests, configuration, troubleshooting) and lighter L3 fixes; escalate complex platform issues to the Platform Engineer.
Provide IDE support (Visual Studio & VS Code): licensing, extensions, and desktop/VDI configuration.
Support developer-portal GitHub/Azure DevOps integrations under the Platform Engineer's lead.
Keep tickets within SLA and maintain support documentation.
Nice to have
Azure DevOps administration and YAML pipeline authoring.
SSO/SCIM and access-governance experience.
Scripting (PowerShell / Bash / Python) for automating routine SCM tasks.
Basic exposure to Docker/containers or the Backstage catalog.
Other
Languages
English: B2 Upper Intermediate
Seniority
Senior
Remote India, India
Req. VR-123638
Technical Support (SL3)
Cross Industry Solutions
03/07/2026
Req. VR-123638
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