Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth. We have 16 inspirational showrooms across the UK and we currently have numerous vacancies across our sites & showrooms.
Export Manager
Monmouth
About the role
The main purpose of this role is to take responsibility for the efficient, compliant and cost-effective movement of our products into international markets. You will manage the end-to-end process, working closely with customers, suppliers, freight forwarders, hauliers and internal teams. You will also provide guidance on export enquiries, pricing, lead times and international regulations, while supporting the continuous improvement of our export process.
Duties include:
– Coordinate export enquiries, pricing, lead times and shipping requirements.
– Ensure customs documentation, TSS declarations and export processes are accurate and compliant.
– Maintain up-to-date knowledge of customs, VAT and international export regulations.
– Build strong relationships with customer and export-related issues and complaints.
– Support the Head of Finance with Export VAT enquiries and HMRC custom audits.
– Review freight and supplier invoices against agreed rates.
– Maintain accurate records and ensure export systems, including SAP, are kept up to date.
– Identify opportunities to improve processes, reduce costs and increase efficiency.
– Support and train colleagues on export procedures and best practice.
– Produce relevant reports and management information as required.
About you
Experience:
You will ideally have previous experience in exports, international logistics, freight or supply chain, with a good understanding of customs and export regulations.
– Highly organised with excellent attention to detail.
– Confident managing multiple priorities and deadlines.
– A strong communicator with excellent customer service skills.
– Commercially aware and confident working with costs and suppliers.
– Proactive, solutions-focused and comfortable working independently.
– Confident using business systems such as SAP or similar.
– A positive team player who is happy to share knowledge and support colleagues.
Working hours
8.30am – 5.00pm or 9.00am – 5.30pm Monday to Friday with alternate or 1 in 3 Saturday mornings. We are closed on Sundays and Bank Holidays.
Benefits
How we will support you:
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:
– 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
– A day off on your birthday each year to celebrate you, after qualifying length of service
– Public / Bank Holidays and Christmas Eve off each year
– Access to our Employee Assistance Programme
– Cycle to Work Scheme
– Optional Pension Scheme, to help you save for the future
– Enrolment into the company sick pay scheme after qualifying period
– Death in Service
– Private Health Care after three years’ service
– One free eye test, every two years for employee’s using display screen equipment
– Employee Discount
– Travel costs when travelling beyond your remit
– Access to lots of perks and discounts through our Bright HR app
– Induction and training
Wellbeing:
We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:
– An Employee Assistance Programme
– Access to trained Mental Health First Aiders
– Celebrations of awareness days, we celebrate everyone at Mandarin Stone!
How to apply
Please email your CV to careers@mandarinstone.com
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