Customer Support Executive — Mangla Rubber Technologies
Location: Partapur Industrial Estate, Meerut, UP | Full-time, on-site
About the role
You are the voice of Mangla to our customers — OEMs, distilleries, sugar mills, and end users across India. Enquiries, order status, complaints, follow-ups: they come to you first. This role keeps customers informed and keeps internal teams honest on commitments.
What you’ll do
- Handle inbound enquiries by phone, email, and WhatsApp; log every one in the system
- Track orders from confirmation to dispatch and keep customers updated proactively — before they chase us
- Coordinate with production, dispatch, and accounts to get accurate answers on delivery dates, documents, and payments
- Own complaint intake: capture details, route to QC, follow through to closure, close the loop with the customer
- Maintain and clean customer records in the CRM
- Send quotations, proforma invoices, and dispatch documents as required
- Report weekly: open enquiries, pending complaints, orders at risk
What we’re looking for
- 1–4 years in customer support, inside sales, or order management — manufacturing or B2B preferred
- Graduate in any stream
- Clear written and spoken English and Hindi; email writing that doesn’t need rewriting
- Comfortable with Excel/Google Sheets and CRM software
- Patient under pressure, organised, and persistent on follow-ups
What matters to us
Nothing falls through the cracks. If you promise a customer a callback at 4 PM, it happens at 4 PM.
Apply thru Email ONLY: akash@manglarubbers.com | Subject: Customer Support Executive – Meerut
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
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