Job Summary:
The Technical Writer is responsible for creating and maintaining technical manuals for lattice products. This role involves directing activities related to the development, accuracy, and timely delivery of technical manuals for use by our internal and external customers. The Technical Writer collaborates closely with engineering, quality, Aftermarket and IPD teams to gather technical information and transform it into clear, user-friendly documentation which follows the standards and regulations for technical manuals.
Responsibilities:
- Create comprehensive, professional technical manuals which can be easily understood by individuals with an average reading comprehension level equivalent to the 9th grade. This ensures accessibility and clarity for crane operators as well as for internal customers. The manuals must follow international standards; rules and regulations apply. Illustrations should be created when an illustration provides greater clarity for a description.
- Observe and document IPCs for the end customer
- Collaborate with engineering, Aftermarket and the IPD teams to ensure that everything important and new gets covered by the technical manuals. Strong and good collaboration between illustrator and technical writer is essential.
- Gathering information at the plant (prototype development, production, test area)
- Ordering translations on time, reviewing them, and preparing the print-ready file (PDF).
- Handling inquiries from the Service, Marketing, and Engineering departments.
- Maintenance of documentation for new and used cranes.
Required Skills/Abilities:
- Proficiency with editor tools like FrameMaker
- Proficiency with Isodraw or similar drawing tools would be advantageous
- Proficiency with Microsoft Office suite of programs including Excel, Word, Powerpoint, Outlook and Teams
Behavioral Competencies:
- Ability to collaborate in a team environment
- Attention to detail in ensuring accuracy in data entry and documentation.
- Ability to handle multiple tasks and meet deadlines under supervision.
Required Education and Experience:
- Bachelor’s degree in Technical Writing or a minimum of 5 years of relevant experience.
- Strong technical writing, communication, and organizational skills.
- Solid understanding of engineering drawings.
- Ability to collaborate effectively with ENG, IPD teams and technical personnel, hourly production employees who are building our products and supervision.
Preferred Education and Experience:
- Experience in the field of heavy machinery manufacturing
- Experience in the field of digitalization, particularly with regard to AI
Physical Requirements:
- Must be able to spend short periods of time at a construction site or in a production facility—regardless of heat, cold, wet conditions, dry conditions, etc.—to gather information that must subsequently be documented in the manuals. The functionality must be clear and unmistakably recognizable to the crane operator. These time periods will vary depending on the project in work, but generally <25% of a work week.
- May be required to stand, reach, climb or balance; stoop, kneel, crouch, or crawl.
- May require lifting and/or moving of up to 25 pounds.
- Able to travel domestically and internationally on a limited (<5%) basis.
Health and Safety:
- Maintain departmental housekeeping and 5S standards.
- Perform job functions in a safe manner.
- Wear all Personal Protective Equipment (P.P.E.) required by Company Policy for the job being performed both in the facility and during customer visits.
- Know and follow established job specific and facility wide safety and health procedures and rules.
- Actively participate in safety and health training and demonstrate competency based on training received.
- Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.
Work Environment:
- Office and plant environment with exposure to the product test environments as needed.
Travel Required: (Percentage 0-100) Domestic 5%
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Manitowoc Company, Inc. is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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