Team
Support Functions
Store London Support Office
Location
London, Greater London Contract type Permanent Position type Full Time
Salary
Competitive + Benefits Closing date: 19th June 2026
- Intro
- About the role
- Meet the Team
- People Stories
- Make Your Mark
- Colleague Networks
- Benefits
- How to Apply
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
All the details
Summary
At M&S, we’re evolving our Financial Services offering, and we’re looking for an Assistant Product Marketing Manager to join the transformation. This is a high-impact, fast-paced role where you’ll support the delivery of marketing plans across Credit, Travel Money and Insurance. In this role there is plenty of breadth, support, opportunity to try new things and learn, lots of variety and the chance to work on the much-loved M&S brand.
What you'll do
- Work across the FS product portfolio including Credit, Travel Money and Insurance, supporting product marketing managers in executing the annual Marketing plans
- Responsibility for the delivery of paid social campaigns to brief, including audience selection and targeting, creative asset production, and performance reporting
- Support product marketing manager in responding to changing trading conditions, evolving existing marketing activities to better meet commercial targets
- Manage creative asset production and financial promotion approval across internal and external stakeholders for activity across instore and digital channels
- Regularly review marketing activity performance ensuring accurate tracking is in place and making recommendations for future activity
Who you are
- Strong communication, stakeholder management, and influencing skills
- Excellent organisation, prioritisation, and critical path management
- Self-motivated, reliable, and able to manage workload independently
- Analytical and creative thinker with a proactive, positive attitude
- Financial services experience (particularly credit in a retail context) and adaptable/flexible approach
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-hybrid #LI-LS1 #hybridrole
Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
Jodie
Tom
Jodie
Tom
Jodie
Tom
It takes time to turn around a business as big as M&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.
Jodie (She / Her) | Head of Finance Read full story Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.
Tom (He / Him) | Employee Experience & Engagement Lead Read full story It takes time to turn around a business as big as M&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.
Jodie (She / Her) | Head of Finance Read full story Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.
Tom (He / Him) | Employee Experience & Engagement Lead Read full story It takes time to turn around a business as big as M&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.
Jodie (She / Her) | Head of Finance Read full story Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.
Tom (He / Him) | Employee Experience & Engagement Lead Read full story
End of quote slider carousel
Make Your Mark
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
Experience the business
You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.
Colleague Networks
We want you to feel supported, no matter what.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
End of slider Colleague Networks carousel
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
- Wellbeing hub
- Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
- Giving back
- Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
- Pay
- Pay
Earn a competitive salary.
- Colleague discount
- Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
- Time off
- Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
- Bonus
- Bonus
We have discretionary bonus schemes depending on your role and our business performance.
- Life assurance
- Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
- Workplace savings
- Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
- My Choices
- My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
- Cycle to work
- Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
- Smart tech
- Smart tech
Buy the latest technology with interest-free financing directly from your salary.
- Family friendly policy
- Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
- Wellbeing hub
- Giving back
- Pay
- Colleague discount
- Time off
- Bonus
- Life assurance
- Workplace savings
- My Choices
- Cycle to work
- Smart tech
- Family friendly policy
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application Fill in our short application form and hit submit.
Online assessment Depending on the role, you may be invited to take part in an online assessment. Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.
Interview We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
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