Job Summary
We are seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will ensure exceptional guest experiences, maintain efficient hotel functions, and lead a team of hospitality professionals. This role requires strong leadership, excellent communication skills, and a comprehensive understanding of hotel management to uphold our standards of service excellence and operational efficiency.
Duties
- Supervise and coordinate all hotel departments including front desk, housekeeping, food & beverage, and maintenance.
- Oversee guest services to ensure high levels of customer satisfaction and resolve any guest concerns promptly.
- Manage staffing schedules, conduct performance evaluations, and provide training to staff members.
- Handle budgeting, financial reporting, and cost control measures to meet financial objectives.
- Implement and monitor hotel policies, procedures, and safety standards in compliance with industry regulations.
- Oversee human resources functions such as hiring, onboarding, and employee relations.
- Ensure effective phone etiquette and communication with guests, vendors, and staff.
- Maintain a welcoming environment for guests by ensuring cleanliness, safety, and hospitality standards are consistently met.
- Collaborate with marketing teams to promote hotel services and amenities.
Experience
- Proven supervisory experience in hotel or hospitality management is essential.
- Strong background in guest services with a focus on delivering exceptional customer experiences.
- Experience in budgeting, financial management, and human resources within a hospitality setting.
- Knowledge of hotel operations including front desk management, reservations systems, and hospitality best practices.
- Multilingual or bilingual skills are highly desirable to serve diverse clientele effectively.
- Demonstrated leadership abilities with the capacity to motivate teams and manage multiple priorities efficiently.
- Excellent communication skills including phone etiquette and interpersonal interactions are required to foster positive relationships with guests and staff alike. This position offers an exciting opportunity for a dedicated hospitality professional to lead our hotel operations while ensuring memorable guest experiences through effective management and leadership.
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Extended health care
- On-site parking
Work Location: In person
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