Hotel Operations Manager
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**Job Summary** We are seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will ensure exceptional guest experiences, maintain efficient hotel functions, and lead a team of hospitality professionals. This role requires strong leadership, excellent communication skills, and a comprehensive understanding of hotel management to uphold our standards of service excellence and operational efficiency.
**Duties**
* Supervise and coordinate all hotel departments including front desk, housekeeping, food \& beverage, and maintenance. * Oversee guest services to ensure high levels of customer satisfaction and resolve any guest concerns promptly. * Manage staffing schedules, conduct performance evaluations, and provide training to staff members. * Handle budgeting, financial reporting, and cost control measures to meet financial objectives. * Implement and monitor hotel policies, procedures, and safety standards in compliance with industry regulations. * Oversee human resources functions such as hiring, onboarding, and employee relations. * Ensure effective phone etiquette and communication with guests, vendors, and staff. * Maintain a welcoming environment for guests by ensuring cleanliness, safety, and hospitality standards are consistently met. * Collaborate with marketing teams to promote hotel services and amenities.
**Experience**
* Proven supervisory experience in hotel or hospitality management is essential. * Strong background in guest services with a focus on delivering exceptional customer experiences. * Experience in budgeting, financial management, and human resources within a hospitality setting. * Knowledge of hotel operations including front desk management, reservations systems, and hospitality best practices. * Multilingual or bilingual skills are highly desirable to serve diverse clientele effectively. * Demonstrated leadership abilities with the capacity to motivate teams and manage multiple priorities efficiently. * Excellent communication skills including phone etiquette and interpersonal interactions are required to foster positive relationships with guests and staff alike. This position offers an exciting opportunity for a dedicated hospitality professional to lead our hotel operations while ensuring memorable guest experiences through effective management and leadership.
Pay: $60,000\.00\-$80,000\.00 per year
Benefits:
* Extended health care * On\-site parking
Work Location: In person
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