Additional Information
Job Number 26113428
Job Category Information Technology
Location 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
Schedule Full Time
Located Remotely? N
Position Type Non-Management
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
AC Hotel by Marriott Gold Coast brings a modern and sophisticated approach to hospitality, blending contemporary design with intuitive service. Located in the heart of Surfers Paradise, the hotel offers thoughtfully curated experiences for both business and leisure travellers, reflecting the brand's focus on simplicity, elegance, and attention to detail. Join a passionate team shaping a fresh and innovative hospitality experience in one of Australia's most vibrant destinations.
Sheraton Grand Mirage Resort Gold Coast is an iconic beachfront destination and one of Australia's most renowned luxury resorts. Set amongst tropical gardens with direct beach access, the resort is celebrated for its premium guest experiences, exceptional dining offerings, and world-class facilities, delivering the timeless hospitality synonymous with the Sheraton Grand brand. This is an exciting opportunity to be part of a luxury resort team dedicated to creating memorable experiences in a truly unique beachfront setting.
About the role
Join Marriott International, the world's leading hospitality company, as a Multi-Proeprty IT Specialist. Reporting to the Multi-Property IT Manager, you will support the technology operations across three iconic Gold Coast properties: JW Marriott Gold Coast Resort & Spa, AC Hotel by Marriott Gold Coast, and Sheraton Grand Mirage Resort Gold Coast.
In this hands-on role, you will be responsible for maintaining and supporting IT systems, networks, hardware, software, and technology infrastructure across the cluster. Working closely with associates and leaders at each property, you will deliver exceptional technical support, troubleshoot and resolve IT issues, and contribute to technology initiatives that enhance both operational efficiency and the guest experience.
This is an exciting opportunity for a proactive and service-focused IT professional who enjoys working in a fast-paced, multi-property environment while being part of a globally recognised hospitality brand.
Critical Responsibilities
- Provide day-to-day support for IT systems, networks, servers, hardware, and software.
- Troubleshoot and resolve technical issues related to computers, applications, networks, and telecommunications.
- Manage user accounts, system access, and IT security controls.
- Install, configure, maintain, and upgrade IT equipment and infrastructure.
- Deliver end-user training and support to ensure effective and secure use of technology.
- Coordinate with vendors to resolve complex technical issues and implement solutions.
- Maintain IT asset inventory, system documentation, and backup procedures.
- Identify and implement process improvements to enhance IT operations and guest service.
Successful Candidates will have
- Previous experience in an IT support, systems administration, or hospitality technology role.
- Strong knowledge of computer hardware, software, networks, Microsoft environments, and end-user support.
- The ability to manage competing priorities and provide support across multiple properties and stakeholders.
- Excellent troubleshooting and problem-solving skills with a proactive approach to resolving issues.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience working with vendors, service providers, and technology projects.
- A commitment to maintaining system security, data integrity, and operational continuity.
- Exceptional organizational skills and the ability to work independently in a fast-paced environment.
- A valid driver's licence and flexibility to travel between properties as required.
The Benefits
Enjoy the benefits of:
- Unlimited strategic development and career opportunities
- Generous accommodation and food and beverage discounts including all properties within the Marriott International group
- Recognition programs to keep you motivated
- The best hotel training opportunities provided
- Wellbeing and mindfulness programs to ensure you stay healthy
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.