Key Result Areas -
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All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.
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Perform sanction checking of relevant parties in documents
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Handle Commodity Trade Operations documents
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Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages
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Ad-hoc tasks given by the Team Head
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Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
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No revenue leakage due to miss out in charges collection
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No outstanding reconciliation entries pending in Nostro or Internal accounts.
Operating Environment, Framework and Boundaries, Working Relationships
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Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
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Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.
Problem Solving
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Managing customers’ expectations, Ideation and working on automation projects
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Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
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Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
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Audit observations if any, must be closed in an effective and timely manner.
Decision Making Authority & Responsibility
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Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
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Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
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Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
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Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
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Shares responsibility with his/her seniors.
Knowledge, Skills and Experience
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Bachelor's Degree
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At least 3-4 years of relevant working experiences in Trade Operations
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Expert level knowledge in Understanding of Import Payments (Trust Receipts, Advance Payments, Funded Risk Participations)
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Expert level knowledge of accounting entries and UATs.
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Understanding of amortization principles
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Good communication skills, Team Management and interpersonal skills
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Proficiency in MS Office (Word and Excel)
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Attentive to details, good analytical skills and interpersonal skills
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Able to work under pressure, excellent organizational skills and good team player.
Originally posted on Himalayas
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