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Strong spoken and written English is required
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Clear and professional phone communication
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Previous experience in dispatching, customer service, sales, or appointment scheduling
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Organized, responsible, and comfortable handling several tasks at once
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Reliable computer, high-speed internet, headset, and quiet workspace
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Ability to work during California business hours (Pacific Time)
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Experience working with a U.S. service company is preferred
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Experience with CRM, scheduling software, Yelp, Thumbtack, or Google leads is a plus
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Answer incoming calls, text messages, and customer inquiries in English
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Ask customers the right questions and collect job details, photos, and addresses
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Schedule appointments and coordinate electricians’ daily routes
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Follow up with new leads, estimates, and previous customers
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Confirm appointments and notify customers about schedule changes
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Update customer information, job notes, and appointment status
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Communicate with electricians throughout the workday
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Help turn incoming leads into booked appointments
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Request customer reviews and follow up after completed jobs
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Perform basic administrative and customer service tasks
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Sales and lead-conversion experience
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Dispatching or appointment-scheduling experience
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Experience with U.S. home-service companies
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Familiarity with CRM and scheduling software
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Basic understanding of electrical, construction, or home-service terminology
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Experience with Yelp, Thumbtack, Google Local Services, or similar platforms
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Ability to handle difficult customers professionally
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Strong problem-solving and multitasking skills
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Spanish is welcome, but excellent English is essential
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100% remote, full-time position
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Work schedule aligned with California Pacific Time
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Monday through Friday, with occasional weekend availability
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Fixed monthly salary based on experience
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Performance-based bonuses and a percentage of generated profit
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Long-term employment opportunity
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Training on company procedures and electrical-service terminology
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Opportunity to grow into a Sales and Operations Manager position
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Candidate must provide a reliable computer, high-speed internet, headset, and quiet workspace
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