JOB DESCRIPTION
Job Code
Designation Title
Role
Reporting to
About Us
matrimony.com Ltd is one of India’s largest consumer internet companies and the most trusted matrimony brand in the world with a strength of over 3500 associates in India and abroad. We are India's first consumer Internet Company to get listed with market capitalization of more than Rs.2000 Crores.
matrimony.com provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services. With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganized $ 55 billion marriage services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and mandap.com
Department Overview
Bharat Matrimony is India’s leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.
Role Overview
The Payment Assisytance Team Leader is responsible for monitoring and managing team of Telesales and service executives for BM Fresh, ensuring lead generation and conversion into sales leading to revenue generation.
Key Responsibilities
- ü Monitor and managing a team of telesales executives and driving productivity
- ü Responsible for handling critical teams.
- Control attrition
- Ensure that the executives meet the hourly/daily/monthly targets and send reports to the manager on the targets achieved
- ü Periodically review the performance of the team, constantly motivating executives driving them towards incentives
Skill and Competencies
- Excellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skills
Good Leadership / Supervisory Skills
- Service orientation
- Good computer & internet knowledge
Education and Experience
Graduate with minimum 4-6 years experience in sales or customer engagement in BPO/Telesales/Telemarketing/Concept Selling etc domain ; 1 year sales team handling experience in must
Job Location
Chennai - Guindy
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