About Us :
Established in 1991, Matrix (www.matrixcomsec.com) is a leader in Security and Telecom solutions for modern businesses and enterprises. Matrix has launched cutting-edge products like Video Surveillance Systems - Video Management Software, Network Video Recorder, and IP Camera, Access Control and Time-Attendance Systems as well as Telecom Solutions such as Unified Communications, IP-PBX, Universal Gateways, VoIP and GSM Gateways, and Communication Endpoints. These solutions are feature-rich, reliable, and conform to international standards. Having global footprints in Asia, Europe, North America, South America, and Africa through an extensive network of more than 2,500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer.
We aspire to be the world leader in innovative telecom and security solutions by offering cutting-edge, high-performance telecom and security solutions to business customers.
Roles and Responsibilities :
- Maintain client relations to build excellent reputation for service and produce repeat business.
- Interact regularly with top ten accounts related to weekly selling, deliveries and stock availability.
- Maintaining contact with existing clients to ensure that they are satisfied with their services
- Building relationships with existing clients to ensure repeat business and new business opportunities
- Managing existing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Developing and implementing effective account plans to retain existing customers.
- Identifying customer needs and communicating how company products and services fulfill those needs.
- Suggesting innovative ways to increase sales and enhance clients' experience.
KRA's:
- Sales from regular SI's
- Number of SI's build
- How to get constant business from SI's
Skills Required:
- Ability to increase customer engagement.
- Knowledge of customer relations management software and MS Office.
- Outstanding communication and negotiation skills.
- Analytical and time management skills.
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