Job Description
- Ensure that MyClassBoard customers get a clear understanding of the product and its functionality.
- Create clear, engaging, and informative scripts for videos, product explainers, tutorials, promotional content, and educational content.
- Author and maintain MyClassBoard Knowledge Base content, ensuring that articles and tutorials are easy to find, easy to use, and always up-to-date with the product.
- Ensure that product terminologies, UI messages, instructions, and communication are grammatically flawless, user-friendly, effective, and consistent.
- Design and develop documentation and communication content for product updates and feature releases.
- Work closely with the product, marketing, and design teams to understand product features and convert complex information into simple, engaging scripts and content.
- Participate in usability studies with the product design team to ensure that product terminology and instructions make the product easy to understand and use.
- Develop educational and instructional content that helps customers understand how to effectively use MyClassBoard.
- Assist the marketing team in creating content for campaigns, product launches, customer communication, and brand initiatives.
- Ensure consistency in tone, messaging, terminology, and brand communication across all content.
- Continuously research and improve content based on customer needs, feedback, and product updates.
Qualifications
- 3+ years of experience in script writing, technical writing, content writing, or instructional content creation.
- Flawless written communication skills.
- Ability to explain complex concepts through simple, clear, and engaging instructions.
- Strong storytelling, narration, and presentation skills.
- Experience in creating content in the form of articles, scripts, tutorials, and instructional videos.
- Hands-on experience with content creation tools such as MS Word, PowerPoint, Canva, Adobe Photoshop, Articulate, blogging platforms, etc.
- Excellent understanding of storyboarding, narration, script structure, and content presentation.
- Strong research skills and attention to detail.
- Ability to work collaboratively with product, marketing, design, and other teams.
What We Offer
- Best-in-industry salary package
- Opportunity to work with a growing EdTech/SaaS organization
- Creative and collaborative work environment
- Exposure to product storytelling, technical communication, and digital content
- Career growth and learning opportunities
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