Inside Sales Executive

Join Mechtex as an Inside Sales professional and manage the complete post-sales order execution process. From order confirmation and ERP processing to payment coordination, internal follow-ups and dispatch.

Job Summary

We are looking for a results-driven and self-motivated Inside Sales Executive to manage the post-sales order execution process, ensuring smooth coordination between customers, Sales and internal departments from order confirmation through payment, ERP processing and dispatch.

Key Responsibilities

• Process and verify customer POs, quotations, pricing, payment terms, quantities and delivery requirements.
• Punch confirmed orders accurately into ERP/SAP and maintain complete order records.
• Coordinate with Sales for pricing, commercial approvals, customer requirements and order clarifications.
• Follow up with customers for POs, advance payments, technical/commercial information and required documents.
• Coordinate internally with Engineering, Production, Purchase, Stores, Quality, Accounts and Dispatch to ensure timely order execution.
• Track order status and proactively identify and escalate production, payment, documentation or delivery delays.
• Coordinate with Accounts for payments, credit approvals, invoices and outstanding amounts.
• Coordinate dispatch readiness, documentation, transport requirements and share dispatch/tracking details with customers.
• Support Sales with order history, customer data, repeat-order opportunities, upselling and cross-selling.
• Maintain accurate order trackers, customer records and ERP data.
• Identify recurring bottlenecks and contribute to improving order-processing SOPs and internal workflows.

Requirements & Qualifications

• 0-1 years of experience in Inside Sales, Sales Coordination, Order Management or B2B Sales Support.
• Strong communication, follow-up and coordination skills.
• Good understanding of quotations, POs, invoices, payments and commercial terms.
• Proficiency in MS Excel/Google Sheets and ERP/SAP.
• Understanding of engineering, motors, electrical components, automation or industrial B2B products preferred.
• Highly organised, detail-oriented and capable of managing multiple orders and stakeholders simultaneously.

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