MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.
The Digital Health Specialist is a key member of the operations team, responsible for ensuring the smooth and efficient delivery of our virtual care services. This role involves coordinating daily activities with healthcare professionals (HCPs), managing escalations, and balancing stakeholder needs. You will use data to identify service improvements and help manage projects to maintain a high-quality experience for our patients and partners.
Why Join MedGrocer?
At MedGrocer, you will have the autonomy to manage engaging projects, from optimizing HCP schedules to implementing operational improvements. Your work in coordinating our telehealth services directly contributes to our purpose of enhancing the health of patients through our digitally-enabled platform. You will achieve this while collaborating with a dynamic team and a wide network of medical experts.
Key Responsibilities
- Coordinate daily operations with healthcare professionals (HCPs), analyze scheduling demand, and create quarterly HCP schedules.
- Address and resolve escalations from various stakeholders, including HCPs, patients, and corporate accounts.
- Monitor key performance indicators, analyze data to identify process improvements, and prepare client reports.
- Drive the implementation of data-informed solutions and track the completion of project milestones.
- Support the training, development, and engagement of the HCP network.
Perks and Benefits
- Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.
- Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.
- Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.
- Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.
- Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.
Application Process
Our application process typically takes one to three weeks, depending on your availability and progress:
Step 1: Submit your application form and complete the online assessment within seven days. Afterwards, results are shared in one to three business days.
Step 2: Qualified candidates attend a full-day onsite evaluation. Progression depends on performance at each stage. HR will notify you if your evaluation concludes early. Please arrive at the venue between 8:00 AM and 9:00 AM. The detailed schedule is as follows:
Initial Assessment
- 8:00 AM - 10:00 AM: Onsite Assessment
Supplementary Assessment (as needed)
- 10:00 AM - 12:00 PM: HR Panel Interview
- 12:00 PM - 1:00 PM: Lunch Break
- 1:00 PM - 4:00 PM: One-on-One Interviews
- 4:00 PM - 5:30 PM: CEO Forum
Step 3: Final review and background checks occur within three business days. Additional interviews may be requested.
Step 4: Receive final results within five to seven business days.
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