At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
- Grow your career with tailored development programs
- Make your mark in a high-performing, values-led team
- Thrive your way with flexible work options
About the Opportunity
What happens between the moment an order is placed and when it reaches the customer? As our Senior Analyst – Customer Value Chain, you’ll connect the dots across the entire journey, using data and insights to make our supply chain smarter, simpler and more efficient.
You’ll work across customer, transport, warehouse and supply chain data to understand what is happening, why it is happening and how we can improve it.
In this Role, You Will:
- Analyse customer and supply chain data to identify trends, root causes and opportunities to improve service and efficiency.
- Map the end-to-end order journey, including delivery schedules, notifications and customer experience.
- Turn complex and sometimes incomplete data into clear, practical insights and recommendations.
- Partner with Retail, Supply Chain, Operations, IT and Store Support teams to improve processes and commercialise new ways of working.
- Use data, modelling and supply chain technology to optimise decisions and improve end-to-end performance.
You’ll bring:
You’ll be a curious, customer-focused analyst who enjoys solving problems where the data isn’t always perfect and the answer isn’t always obvious.
You’ll ideally have:
- Experience in supply chain analytics, with exposure to transport, warehousing or logistics.
- Strong analytical, modelling and root cause problem-solving skills.
- Experience working with large or complex datasets and data platforms.
- Understanding of TMS, WMS, supply chain modelling tools or platforms such as Microsoft Fabric.
- Strong stakeholder skills and the ability to turn data into simple, business-focused recommendations.
What’s on Offer
️ Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day
Career Growth: Endless learning and development opportunities
Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
- ️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
We’re committed to diversity, inclusion, and sustainability - and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.
Join us and be part of something bigger!
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