Introduction to the role
We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.
This position is located in Mackay, and you will report to the Field Service Manager - East.
Main responsibilities
Complete field machine inspections
Provide hands-on mechanical service work in the field to Metso customers
Provide technical liaison services between customers, product divisions and sales personnel
Perform technical evaluations and analyse equipment and machine component failures
Understand drawings and schematics to ensure correct processes are followed
Supervise and oversee Field Service projects on customer sites
Escalate questions and analysis to Technical Support and Engineering
Support quotation work by providing scope of work, initial planning and costing information
Promote products and services to customers
Prepare post site reports, timesheets and expenses after site visits
Promote Technical Support value add and support Technical Support Teams
Some Interstate and some international travel may apply. This role comes with some physical work requirements.
To succeed
Essential
A Mechanical trade qualification from college or technical school, OR• Three to six years relevant experience and/or training• Demonstrate understanding and compliance to safety regulation and standards
Physically fit and able to pass a medical, with no site restrictions to perform duties
Excellent communication and interpersonal skills
Ability to read and interpret mechanical schematics
Ability to travel within short notice
Understanding operating and maintenance instructions, and procedure manuals
Ability to read and understand a variety of written instructions
Ability to complete basic engineering calculations such as basic algebra, geometry etc.
Provide standard hand tools applicable to task
Current driver’s license
Desirable
Basic rigging and dogging understanding
Ability to write routine reports and correspondence (Word, Excel)
What’s in it for you
A work environment where safety — both physical and mental — is always the number one priority
Competitive base salary reflective of your experience, plus an annual incentive program
Additional Annual Leave benefit for all permanent and maximum-term employees
Gender-neutral paid parental leave — 18 weeks at full pay
Paid Volunteer Leave to support the causes you care about
Active Social Club, company-wide events and family-focused activities
Comprehensive medical benefits, including discounted health insurance for you and your family
Company-provided Salary Continuance insurance
Career development & education assistance to support your technical and leadership aspirations
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