We are seeking a Field Service Technician - Leading Hand to join our Mackay-based team. This role is ideal for an experienced technician who enjoys a mix of hands-on mechanical work, onsite leadership and customer engagement.
You’ll be responsible for supervising field service activities, supporting technicians, and ensuring safe, high-quality service delivery across a variety of customer sites.
Reporting to the Field Service Manager - East, you will play a key role in supporting our customers, coordinating service work and ensuring a seamless onsite experience.
What you’ll do..
Lead and supervise field service technicians on customer sites
Act as the main onsite technical contact for customers and technicians
Coordinate job planning, scheduling and resource allocation
Support development of scopes of work, job plans and pricing
Ensure timely completion of reports, timesheets and expenses
Perform hands-on mechanical service work, including inspections, installs and maintenance
Interpret drawings and hydraulic schematics to ensure correct processes are followed
Assist with complex technical issues alongside Technical Support teams
Ensure all work meets Metso’s HS&E, quality and documentation standards
Promote Metso products and support warranty and RCA processes where required
Who you are
Minimum 5 years’ experience in industrial equipment technical support and service
Relevant Mechanical Trade certificate
At least 2 years of leadership or supervisory experience
Strong troubleshooting capability and ability to lead teams under varied conditions
Ability to read hydraulic schematics
Strong communication and interpersonal skills
Physically fit and able to pass random medical and drug tests
Ability to travel on short notice
Current driver’s licence
What’s in it for you
A work environment where safety — both physical and mental — is always the number one priority
Competitive base salary reflective of your experience, plus an annual incentive program
Additional Annual Leave benefit for all permanent and maximum-term employees
Gender-neutral paid parental leave — 18 weeks at full pay
Paid Volunteer Leave to support the causes you care about
Active Social Club, company-wide events and family-focused activities
Comprehensive medical benefits, including discounted health insurance for you and your family
Company-provided Salary Continuance insurance
Career development & education assistance to support your technical and leadership aspirations
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