Business Operations Manager, MMusic

Location

Ho Chi Minh Years of experience 6 Employment Type Regular Closes On 30 Oct, 2026 About MMusic

MMusic is Vietnam's leading platform-based service ecosystem in music, culture, fandom, and brand-led experiences.

POSITION OVERVIEW

The People & Business Operations Manager is responsible for coordinating, managing, and optimizing MMusic's internal operations across its business units, including MRecords, MServices, M-IP Experiences, mfan, and other ecosystem initiatives.

Reporting directly to the Head of MMusic, this role ensures operational efficiency, organizational alignment, and business performance through three key pillars: People - System - Financial Performance.

The position acts as a central operational partner to Business Unit Leads and Corporate Functions, translating business priorities into structured execution, monitoring performance, strengthening internal processes, and enabling teams to operate efficiently as MMusic scales.

KEY RESPONSIBILITIES

1. Business & Organizational Operations

• Manage and coordinate day-to-day internal operations across MMusic's business units, ensuring alignment with business priorities, timelines, and approved budgets.

• Establish and maintain operational workflows, reporting structures, approval processes, and cross-functional coordination mechanisms.

• Manage weekly and monthly operational reviews, track action items, identify bottlenecks, and follow through on issue resolution.

• Coordinate with Business Unit Leads, Finance, HR, Legal, Procurement, and Project Management teams to ensure efficient execution and accountability.

• Monitor organizational workload, operational capacity, and resource utilization; identify opportunities to improve efficiency.

• Support the Head of MMusic in translating management decisions into actionable plans with clear ownership and deadlines.

2. People Operations & Organizational Effectiveness

• Coordinate annual and quarterly workforce planning, including headcount requirements, recruitment priorities, and personnel budget tracking.

• Partner with Corporate HR and Business Unit Leads on recruitment planning, onboarding, performance reviews, and employee development initiatives.

• Maintain organizational structures, job descriptions, role responsibilities, and reporting lines to ensure clarity and accountability.

• Coordinate performance management cycles, consolidate evaluation results, and follow up on agreed development actions.

• Identify people-related operational challenges and recommend improvements in team structure, workload allocation, and collaboration.

• Support internal communication, employee engagement, and culture-building initiatives in collaboration with Corporate HR.

3. Business & Financial Performance Management

• Work closely with Finance and Business Unit Leads to coordinate annual operating plans (AOP), business budgets, and periodic financial forecasts.

• Monitor business unit performance against approved targets, including revenue, gross margin, operating expenses, and personnel costs.

• Prepare monthly and quarterly business performance reports, highlighting budget variances, operational risks, and improvement opportunities.

• Track cost efficiency, resource utilization, and productivity across business units.

• Coordinate financial and operational data reconciliation, ensuring timely and accurate management reporting.

• Provide business insights and recommendations to support the Head of MMusic in resource allocation, cost optimization, and operational decision-making.

4. Systems, Processes & Governance

• Develop, document, implement, and continuously improve internal SOPs, workflows, approval matrices, and reporting standards.

• Ensure operational compliance with approved corporate policies and internal governance requirements.

• Coordinate with Finance, HR, Legal, and Procurement to address compliance requirements, operational risks, and documentation.

• Maintain centralized management dashboards and tracking systems to improve visibility and decision-making.

• Identify opportunities for workflow automation, data integration, and digital tools to improve operational productivity.

• Drive process adoption and ensure consistent implementation across business units.

5. Cross-Functional Alignment & Operational Improvement

• Act as the key coordination point between MMusic business units and METUB's corporate functions.

• Translate strategic priorities from the Head of MMusic into measurable operational initiatives.

• Monitor the implementation of organizational changes, new operating models, and internal improvement projects.

• Proactively identify operational gaps, dependencies, and risks; propose solutions and escalate critical decisions when needed.

• Support business expansion and new initiatives through operational planning, resource coordination, and process readiness.

KEY DELIVERABLES

• Operational Management Framework: Standardized workflows, SOPs, approval processes, and reporting mechanisms across MMusic.

• People & Workforce Plan: Consolidated headcount planning, personnel budget tracking, organizational structure, and performance review coordination.

• Business Performance Reporting: Monthly and quarterly dashboards covering revenue, gross margin, operating expenses, budget variances, and business unit performance.

• Management & Execution Tracking: Clear action ownership, progress monitoring, issue escalation, and follow-up from operational reviews.

• Operational Improvement: Measurable improvements in workflow efficiency, reporting accuracy, resource utilization, and cross-functional collaboration.

QUALIFICATIONS

Experience & Technical Skills

• 5–8 years of experience in business operations, organizational operations, business planning, or similar functions, with at least 2 years in a managerial or team leadership capacity.

• Experience in multi-business-unit environments, preferably within media, entertainment, creative services, technology, or high-growth organizations.

• Strong understanding of operational budgeting, P&L monitoring, cost control, workforce planning, and performance reporting.

• Proven experience in establishing SOPs, coordinating cross-functional workflows, and improving operational processes.

• Strong analytical capabilities, proficiency in Excel/Google Sheets, and familiarity with project management and reporting tools.

• Experience working with Finance, HR, and business leadership teams.

• Good command of Vietnamese and English, both written and spoken.

Core Competencies

• Business Acumen: Understands how operational activities impact financial performance and business results.

• Structured Execution: Translates complex priorities into clear plans, processes, and measurable outcomes.

• Analytical Thinking: Uses data to identify gaps, evaluate performance, and recommend improvements.

• Cross-Functional Collaboration: Works effectively across different teams, functions, and leadership levels.

• Ownership & Accountability: Proactively follows through on commitments and drives issues toward resolution.

• Adaptability & Problem-Solving: Brings structure into dynamic, creative environments without compromising flexibility.

• People-Oriented Leadership: Supports team effectiveness, constructive communication, and organizational development.

IDEAL CANDIDATE

A hands-on business operations professional who combines structured thinking, financial discipline, people awareness, and strong execution capabilities.

Someone who understands the dynamics of a creative business, brings clarity to complex operations, and helps leadership build a more efficient, accountable, and scalable organization.

Thinks like a business partner, operates with discipline, and drives execution with ownership.

REPORTING STRUCTURE

Reports to: Head of MMusic

Direct Reports (subject to organizational structure):

• Operations Coordinator / Project Control

• Admin & Office Management

• Revenue / Royalty Reporting Specialist

Functional Collaboration (non-direct reporting):

• Corporate Finance & Accounting

• Corporate HR / People Operations

• Legal & Procurement

• Business Unit Leads/Heads

• Project Management / PMO

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