Business Architect

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth patterns. We differentiate by delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

In MCAPS-Core the AI Business Solutions Business Architecture team turns strategy into field execution and measurable business results for M365, Copilot and Cowork. We own end-to-end go-to-market plans - from solution-area planning and offer design to the guidance, content, and enablement sellers need to execute at scale across Enterprise and SME&C.

We drive adoption, usage, and consumption, using product, competitive, customer, and field insights to refine plans, remove blockers, and connect execution to sustained customer value and business growth.

We are looking to hire a Business Architect to lead our global go-to-market (GTM) strategy for Copilot Cowork, leading the creation of new consumption-based business growth. You will own end-to-end GTM planning, design scalable customer journeys, offerings, and execution models, and translate strategy into field-ready guidance and enablement. Grounded in market, customer, and field insights, you will refine programs and tactics, remove execution blockers, and drive accountability for outcomes. This role brings together Engineering, Product Marketing, Business Planning, Finance, field sales, Services, and Partners across Microsoft Customer and Partner Solutions (MCAPS) Core and the broader organization to align priorities and accelerate execution. With high executive visibility and ownership of strategic initiatives, you will help define how Cowork and the next generation of consumption-based AI capabilities in Copilot are brought to market and scaled.

This role focuses on designing strategy and programs that generate pipeline and accelerate revenue across customers in all segments (SMB, Corporate and Enterprise) while driving healthy usage, adoption, and renewal.

Our AI Business Solutions Business Architecture team is a collaborative, diverse group passionate about helping stakeholders accelerate the sales cycle to reach shared goals faster. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Go-to-Market (GTM) Strategy & Planning

• Own the end-to-end Cowork GTM strategy and solution-area plan across Enterprise, Corporate, and SMB segments.
• Design scalable customer journeys, offerings, and execution models that connect customer acquisition and adoption to sustained usage, consumption, and measurable value.
• Define segmentation, targeting, and growth priorities, with clear success measures and execution plans.

Cross-Functional Business Alignment

• Align Engineering, Product Marketing, Business Planning, Finance, Services, Partners, and field teams around shared priorities, business objectives, and accountabilities.
• Coordinate business model and offer strategy, marketing content, product roadmap readiness, and field execution into a cohesive GTM plan.
• Ensure customer and field requirements inform product and business decisions.

Sales Strategy & Enablement

• Translate strategy into practical seller guidance, golden paths, competitive content, and enablement that scale across Enterprise and SME&C.
• Design repeatable sales motions and programs that help customers move from initial interest to adoption, sustained consumption, and value realization.
• Equip sellers and partners to execute independently, with clear customer targeting, engagement guidance, and success criteria.

Market, Customer & Field Insights

• Bring product, competitive, customer, and field evidence into GTM planning and executive discussions.
• Translate insights into actionable recommendations that strengthen offerings, customer journeys, and execution.
• Surface blockers, establish named owners, and drive resolution—not just escalation or reporting.

Performance Measurement & Business Insights

• Define and track KPIs spanning Cowork adoption, usage, consumption revenue, and customer value.
• Use business reviews and planning rhythms to assess progress, identify risks and opportunities, and drive corrective action.
• Connect performance insights to decisions about GTM priorities, programs, and investments.

Business Leadership & Strategic Execution

• Lead strategic initiatives from business design through field activation and measurable results.
• Establish clear ownership, milestones, and cross-functional commitments to maintain execution discipline.
• Continuously refine plans and programs using customer outcomes and field evidence to accelerate sustainable growth.

Other:

• Embody our culture and values.

Qualifications Required:

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years' experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
• 3+ years' experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.

Preferred:

• 10+ years of experience across strategy, sales, and GTM roles.
• Passion and expertise to analyze and decompose complex systems to design and refine toward desired outcomes.
• Domain knowledge / expertise across the Microsoft 365 portfolio, AI Transformation and AI tools.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

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