Job Location:
Anantara Dhigu Maldives Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Duties and Responsibilities
· To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
· To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
· To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
· Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
· To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
· To develop a close and harmonious working relationship with all hotel departments,
· To attend hotel events, daily shift briefings and training to improve professional skills.
· Welcome and assist all arriving and departing guests at the airport in a professional and friendly manner.
· Coordinate transfer arrangements with the resort team for speedboat, seaplane, or domestic flight connections.
· Escort guests to airline counters, lounges, or transfer terminals as required.
· Communicate promptly with the resort regarding guest arrival and departure updates, delays, or changes.
· Handle guest inquiries, luggage coordination, and any special assistance requests.
· Maintain accurate records of daily arrivals and departures.
· Ensure VIP and repeat guests receive personalized service.
· Uphold resort grooming, appearance, and service standards at all times.
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