Job Location:
Anantara Quy Nhon Villas
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
1. Safety, Compliance and Risk
- Own compliance with all Vietnamese statutory requirements for fire prevention and fighting, electrical safety, pressure and lifting equipment, water quality, wastewater discharge, and environmental and occupational safety. Keep all licences, inspections and certificates current and on file.
- Ensure Fire, Life & Safety systems are tested, maintained and documented to Minor standards. Report any gap to the General Manager immediately.
- Lead the engineering component of police, fire and authority inspections and ensure the team is inspection-ready at all times.
- Own the storm and typhoon preparedness plan.
- Maintain a risk register for critical systems (power, water, wastewater, fuel, cooling and hot water) with tested contingency plans.
2. Asset Management and Maintenance
- Own the preventive maintenance programme built on the Minor Engineering Services Manual: PM plans, checklists, frequencies and completion tracking.
- Run a CMMS (or equivalent tracker) for work orders, asset register, spares and maintenance history. Report PM completion, repeat failures and downtime monthly.
- Prioritise and close guest-impacting and room-out-of-order requests within defined response times. Run a daily room and villa readiness check with Housekeeping and Front Office.
- Maintain a 5-year asset lifecycle and replacement plan for all key systems, including air-conditioning, hot water heat pumps, pools, generators and electrical distribution, villa and room fabric, and external works.
- Evaluate repair vs. replace decisions with a written technical and financial justification, and submit significant technical proposals to the Group Engineering Director for validation before commitment.
3. Projects, Capex and Brand Conversion
- Act as the owner-side technical lead for renovations, capex and brand-conversion projects.
- Ensure brand standards, design intent and as-built documentation are delivered and filed on completion.
- Report project status, budget variance and risks to the General Manager and, where required, to the owner and Group.
4. Energy, Water and ESG
- Monitor daily consumption of electricity, water, fuel and gas for each property against budget and ESG KPIs, and publish a daily HOD utilities report.
- Identify, cost and implement energy and water saving measures with a defined payback. Track delivered savings.
- Support group sustainability and ESG initiatives and reporting with accurate, auditable data.
5. Financial Management
- Prepare the annual Engineering budget and provide engineering input to the complex’s strategic and operational plans.
- Control departmental payroll, manning and overtime, and all R&M and operating expenditure within approved budget and authority limits.
- Manage service contracts and vendors: scope, SLAs, pricing, performance review and renewal. Run competitive quotations for purchases above the set threshold.
- Control spares, stock and tools. Keep the inventory accurate and the cost of repeat failures visible.
6. People and Culture
- Lead, coach and discipline the engineering team across all properties. Set clear accountabilities and hold people to them.
- Build technical capability through a training matrix covering safety, electrical, mechanical, pool/water and systems skills, delivered in Vietnamese where needed. Maintain succession cover for each critical post.
- Work with HR on recruitment, performance management, manning and retention.
- Ensure technicians are well presented, discreet and guest-aware when working in guest areas.
- Embed Anantara Service Culture standards within the department and model them personally.
7. Collaboration
- Be an active member of the Executive Committee and the daily operations meeting. Bring clear technical advice and timelines.
- Partner with Rooms, F&B, Spa, Events, Housekeeping and Sales on guest-impacting issues, event set-ups and out-of-order inventory.
- Represent the hotels with contractors, authorities, insurers, consultants and the owner’s representatives.
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