Job Location:
NH Collection Ibn Battuta Hotel
NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.
We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.
The General Technician is responsible for executing day-to-day maintenance, troubleshooting, and repairs across the property’s physical infrastructure, public areas, guest rooms, and back-of-house facilities. This role ensures all HVAC, electrical, plumbing, mechanical, and civil systems operate at peak efficiency to maintain the brand's premium luxury standards, maximize asset lifespan, and guarantee a seamless guest experience.
Key Responsibilities
1. Routine & Preventive Maintenance
- Planned Preventive Maintenance (PPM): Execute scheduled maintenance on hotel assets, guest rooms, and plant equipment according to the engineering department's calendar.
- HVAC & Ventilation: Service, clean, and troubleshoot Fan Coil Units (FCUs), Air Handling Units (AHUs), exhaust systems, and basic refrigeration units. Clean coils, replace filters, and clear drain lines.
- Electrical Systems: Inspect, repair, or replace light fixtures, control switches, power sockets, distribution boards, and minor circuit faults safely.
- Plumbing & Drainage: Repair and maintain domestic water supply systems, drainage pipes, pumps, water heaters, and sanitary fixtures inside guest rooms and public restrooms.
- Civil & Cosmestic Work: Complete touch-up painting, drywall repair, caulking, tiling, grouting, and minor carpentry/furniture repairs to keep the property in flawless aesthetic condition.
2. Guest Services & Operations
- Work Orders: Promptly address reactive maintenance requests submitted by guests or other departments via the hotel's work-order management software.
- Guest Interaction: Conduct in-room repairs with high professionalism, minimizing noise, mess, and disruption to the guest's stay.
- Shift Handover: Complete shift logs, report unresolved mechanical issues, and handover urgent tasks to the incoming team to ensure operational continuity.
3. Health, Safety & Compliance
- Safety Protocols: Follow strict Lockout/Tagout (LOTO) procedures, work at heights guidelines, and wear appropriate Personal Protective Equipment (PPE).
- Emergency Systems: Support routine testing of fire alarms, smoke detectors, emergency lighting, and backup generator systems.
- Workshop Upkeep: Maintain a clean, organized engineering workshop and ensure all tools and assets are accounted for and securely stored.
Job Requirements & Qualifications
- Education: Technical diploma, vocational certificate, or equivalent trade school qualification in Electrical, Mechanical, HVAC, or Plumbing.
- Experience: Minimum 2 years of maintenance experience, ideally within a 4- or 5-star hotel environment or a luxury commercial property.
- Technical Skills: Broad competency in multi-trade troubleshooting (basic electrical, plumbing, HVAC, and carpentry combined). Ability to read basic blueprints and wiring diagrams.
- Soft Skills: Detail-oriented, strong problem-solving abilities, and conversational English skills to interact with hotel guests and colleagues.
- Physical & Schedule Demands: Ability to lift heavy items, climb ladders, and work in tight spaces. Flexibility to work rotating shifts, including weekends, nights, and public holidays.
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