Job Location:
Anantara Golden Triangle Elephant Camp & Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Responsibilities
Spa Operations
- Supervise the daily operations of the spa to ensure smooth and efficient service.
- Monitor treatment schedules, therapist assignments, and room availability to maximize productivity.
- Ensure all spa facilities, treatment rooms, and equipment are clean, well-maintained, and fully operational.
- Conduct opening and closing procedures in accordance with established standards.
Guest Experience
- Deliver exceptional guest service by ensuring personalized, professional, and memorable spa experiences.
- Handle guest requests, feedback, and complaints promptly and professionally.
- Ensure therapists consistently meet the hotel's service and grooming standards.
- Promote guest loyalty by maintaining high levels of guest satisfaction.
Team Leadership
- Supervise, coach, and motivate Spa Therapists and Spa Attendants.
- Conduct daily briefings and communicate operational updates.
- Assist with onboarding, training, and performance development of team members.
- Foster teamwork and maintain a pos
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