Job Description We are seeking a NICE CXone Engineer to join our team. The CAA TechOps team provides Level 3 production support for NICE CXone contact center environments hosted across both on-premises and cloud-based platforms. The team is responsible for maintaining platform stability through proactive monitoring, incident and outage management, root cause analysis (RCA), and continuous operational improvements. In this role, you will support core contact center capabilities including ACD, IV…
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