Job Overview
Mitie has a great opportunity for an Operations Security Manager to join the Scottish Branch team, specific to a large corporate customer contract.
The Operations Security Manager will be responsible for supporting Security services across a specific contract within the Scottish region. Initially, Edinburgh, Glasgow and East Kilbride locations. Company vehicle, laptop and phone will be provided for role.
Main Duties
- Implement opportunities locally to maxise service efficiency and drive continuous improvement
- Conduct monthly pre-audits KPI meetings as required and escalate any failings
- Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
- Communicate effectively and proactively with the security team and the client
- Ensure smooth running of the contract security operation at all times leading by example to deliver to the high standards mitie expect
- Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
- management of holidays
- manage unplanned absence
- development programmes for all members of site teams, working with shift supervisors
- appraisals and performance management
- staff training routine and management of training records
- management of the incident reporting processes
- local management of additional works requests and proactive / timely coms with customer soft and hard FM suppliers
- Ensure all core and support officers have read and signed the up to date Assignment Instructions
- Ensure the security risk assessments have been signed off and regularly reviewed.
- Lead on recruitment and retention requirements for prescribed area
What we are looking for
- Must be able to achieve SC Clearance - Minimum standard
- Minimum of 5 years proven experience in a similar role
- Capable of being flexible with working hours due to 24 hour working model of sites
- Ability to inspire and lead teams to deliver the highest service standards at all times
- Must have exceptional understanding of security services within corporate environment
- Excellent organisational and time management skills
- Confident and professional working approach and appearance with ability to work individually and as paret of a team
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills, Literate, numerate and IT skills to medium level user
- Resilient and tenacious with a ‘can do' approach
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
- A Full UK Driving licence is required
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