Position Title: Resort Services
Location: Niseko, Japan
Reports to: Guest Services Manager Contract Term: Winter Seasonal Hourly Rate: 1,500-1,700 JPY
About us
MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010. Our customers visit us from all parts of Japan and all over the world. Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.
A key part of our company culture is regular cross-department communication and contribution across all MnK Niseko's functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.
The Role
Working in the Resort Services team, you will primarily look after the condition and presentation of all our accommodation properties and provide shuttle services to and from their accommodation and Hirafu for our guests and owners.
Your responsibilities will include conducting property inspections before and after guest reservations, clearing snow from property entrances, providing linen exchange and rubbish removal when required, and reporting damages and maintenance requirements. We are seeking hardworking staff who go the extra mile for our guests, are organized and self-motivated, and ensure all daily tasks are completed to keep operations running smoothly. You will be working as part of the Guest Services team to ensure our Guests have an amazing holiday and that our properties are properly maintained.
Teamwork within MnK is important to make the winter seasons run effectively, and so we are looking for individuals with awesome teamwork skills to join us here in Niseko.
Key Responsibilities
- Organizing and performing accommodation inspections before guests arrive and after the guests depart
- Providing shuttle service from guest accommodation to and from Hirafu
- Conducting check-in services in the guest chalet/room
- Being an expert on all things MnK and Niseko to offer recommendations and assistance with tour and activity bookings.
- Managing inventory levels and replacing stock items when required
- Conducting damage checks
- Snow clearing guest entranceways, driveways, balconies, and storage areas.
- Replacing linen and removing rubbish from properties when required
- Supporting the Front Desk team and site manager
- Supporting other teams during busy times
- Other ad hoc tasks during quiet times
- Light housekeeping
Key Qualities
- Previous experience in a hospitality/housekeeping/maintenance role
- Good time management skills
- Must be able to use your initiative and work well under pressure
- A willingness to go the extra mile to help out your team/ our guests
- Comfortable with physical work and up for a lot of snow clearing!
- Must have or be eligible to obtain a Japanese Working Holiday Visa, or already have the legal right to work in Japan
- Must have a Japanese driver’s license or be able to obtain an International Driving Permit valid for Japan.
- Applicants must be fluent in English (English/Japanese/Mandarin bilingual language ability is highly advantageous)
- A desire to experience a ski/snowboard season in a bustling mountain town
Benefits
- Subsidized Staff Accommodation is available
- Subsidized Grand Hirafu/Hanazono season lift pass
- Specialized training and induction program
- Discounted tours & activities from local suppliers
- Working with awesome people from around the world
- More powder than you can handle!
- Potential to move into a year-round position for outstanding team members
Employment Period
Mid-November, 2026 - Mid-March, 2027 (Some short-term positions available from Mid-November, 2026 - February, 2027
Working Hours
It depends on customer demand and snow conditions, but on average, you can expect to work 32-36 hours a week.
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