About Us
Vodafone Kippa Ring is part of Mo’s Mobiles, one of Australia’s largest independent Vodafone franchise networks, with around 35 stores nationally. We are guided by one principle: Customer First, People Always. Every person who walks into our store is looked after by a Trusted Advisor — someone who listens first, understands what the customer actually needs, and recommends the right solution with complete transparency. We back that up by looking after our people just as well: real training, real coaching, and a genuine pathway to grow.
About the role
As a Sales Assistant you are the first person our customers meet and the face of our store. You are not there to push products — you are there to be a Trusted Advisor who understands what each customer needs and matches them to the right solution. We will train you in CARE, our four-step approach to every customer conversation.
In this role you will:
- CONNECT — welcome every customer within 30 seconds and make them feel genuinely valued
- ASSESS — ask great questions to understand the customer’s device, plan, household and how they really use their service
- RECOMMEND — confidently recommend the right plan, handset, accessories and protection, and be upfront about price and term
- ENGAGE — complete the sale properly so the customer walks out working, with accurate notes and paperwork every time
- Sell mobile phone services, handsets, accessories, protection and prepaid recharge
- Explain product features, plans, pricing and contract terms clearly and honestly
- Complete point-of-sale transactions and the associated administration accurately
- Record accurate activity notes for every customer interaction
- Follow all Mo’s Mobiles, TPG/Vodafone and industry compliance requirements, including identity verification and the Telecommunications Consumer Protections (TCP) Code
- Keep the store presentation-ready, replenish stock and support stocktake
- Open and close the store, secure cash and reconcile EFT
- Work safely and follow WH&S procedures at all times
About you
We hire for attitude and train for skill. You will be a great fit if you have:
- A genuine interest in people — you would rather solve a problem than close a deal
- Curiosity about technology and telecommunications
- Confidence using computers and point-of-sale systems
- Availability across a retail roster, including evenings, weekends and public holidays
- Previous retail or customer service experience (highly desirable, not essential)
What we offer
- Hourly rate of $28.89 – $36.81 depending on employment type and experience
- Penalty rates for evenings after 6pm, weekends and public holidays
- Sales incentives on top of your base rate
- Full CARE sales training, product training and ongoing in-store coaching
- Recognition through our WOW Factor program, which rewards customer experience — not just volume
- A clear career pathway: Sales Consultant → Sales Guru → Store Leader → Manager
- Hands-on access to the latest devices and technology
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