Retail Operations Manager, Travel Retail

Position

The Opportunity…

At Moët Hennessy, We Don't Just Create Exceptional Experiences – We Live Them.

For generations, our 27 Maisons, including Dom Pérignon, Veuve Clicquot, and Hennessy, have defined luxury. Now, it's your turn. Imagine a career fueled by passion and creativity, where you redefine what's possible. We seek individuals who thrive in collaborative environments, sharing our love for craftsmanship, elegance, and integrity. We celebrate diversity and the pursuit of excellence.

Now step into the vibrant world of Moët Hennessy Travel Retail!

Imagine connecting with billions of travelers from around the globe, each with their own story, in the exciting, fast-paced world of duty-free.

From airport boutiques to onboard experiences, we bring the magic of our Maisons to life. Every day is a new adventure, influenced by global trends and the ever-evolving travel landscape. Ready to make your mark in a channel where your passion and expertise will create unforgettable memories for travelers worldwide?

We're thrilled to announce the opening for Retail Operations Manager, Travel Retail India. Reporting to the Senior Key Account Manager, you will be responsible for driving sell-out growth in line with our objectives through the high-quality execution of agreed plans with key Indian Sub-Continent clients, such as GMR Group and Ospree Duty Free. In this role, you will focus on developing the distribution and visibility of the Moët Hennessy portfolio. Furthermore, you will lead, motivate, and develop a dedicated community of Supervisors and Sales Ambassadors to maximize our brand presence and market share across all major airports. To achieve this, you will need to build strong, close relationships with airport, terminal, and store retail management, while proactively sharing innovative ideas to generate additional visibility opportunities for our portfolio.

Job responsibilities

How you will contribute…

• Support Senior Key Account Manager in customer business reviews, strategy meetings, annual negotiations & activations planning
• Regularly visit accounts/shops with the aim of influencing promotional/merchandising/visibility programs.
• Set promotional targets & analyze results to improve ROI from e-retail to in-store.
• Ensure Sales Ambassadors/Supervisors and Retailer staff are trained regularly/fully up to speed on brands specifics.
• Monthly review and follow up on key topics such as: forecast based on sell-out/ supply chain/finance and budgets topics
• Collaborate in key sales and administrative tasks with corresponding partner
• Manage consumer experience and merchandising programs through coordination with relevant customer contacts, agencies, Maisons, Travel Retail India Retail Marketing and Training & Education teams.
• Proactively work with multi-functional teams to ensure excellent execution of the sales & marketing plans.
• Keep track of latest brand guidelines to ensure all visibility points in store are first class
• Planning and implementation of activations to deliver a best-in-class marketing experience
• Support and drive retail excellence projects implementation
• Develop and share best practices within the organization, report business results/achievements.
• Market Intelligence: gather and analyze market information (market size, domestic RSP, distribution, competition, pricing, launch results, promotions, ranking…) and propose ideas that drive market shares and sell-out.

Profile

We are looking for unique and amazing talent. Join us if you have…

• Bachelor’s/MBA degree preferred
• Fluent in English and preferably Hindi
• At least 7 years of relevant experience in sales or marketing within FMCG / Luxury
• Digital expert with a proven track record and demonstrated digital skills.
• Strong understanding of Retail, consumer journey and consumer experience.
• Solution and results driven, responsible and independent individual with high level of initiative.
• Highly motivated and target driven, with strong analytical skills.
• Excellent presentation and influencing skills combined with sound business acumen.
• Highly collaborative, strong, and passionate team player with the ability to foster relationships.
• Hands-on, solution-oriented, and creative skills

Capabilities

• Team player with ability to work effectively cross functional team
• Willingness to travel across India (60% of time)
• Planning and Organizing
• Attention to Detail
• Agility & proactiveness
• Influencing
• Communication

Behaviors

• Entrepreneurial mindset and attitude
• Integrity and trust
• Customer focused
• Resilience, focus and composure effectively managing priorities and productivity.
• Demonstrates meticulous attention to detail in all tasks and projects.
• Exhibits persuasive skills to drive alignment and cooperation across diverse stakeholders.
• Communicates effectively with internal teams, external partners, and key stakeholders.
• Plan and organize tasks, events, and projects efficiently to meet deadlines and achieve objectives.

Additional information

When you join Moët Hennessy…

• You embark on a career journey with the leaders of luxury wines, champagnes, and spirits, within the prestigious LVMH Group.
• You enter a world of possibility where career development opportunities across our 5 global regions and within the entire LVMH Group are unmatched.
• You join a passionate workforce within our internationally diverse and inclusive teams, exploring the rich heritage of our Maisons and shaping the next chapter of our story
• You discover our essential relationship with our terroirs and the soils that define our products. Through our Living Soils Living Together program, we are committed to regenerating soils, reducing climate impact, and empowering communities for a sustainable future.
• You will share in our passion for hosting, the art of living, and creating products that celebrate life’s most memorable milestones, always experienced through responsible tasting.

Ready for a world of possibilities? Discover Moët Hennessy today!

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.

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