Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose To oversee and take accountability for key Billing functions and as a result ensure that Momentum Health Solutions continues to efficiently and effectively provide leading administrative services to the Scheme and its members.
Requirements
- Matric
- Bachelor degree or equivalent qualification in a relevant field such as Business Administration, Finance, or Healthcare Administration
- Minimum of 8 years’ relevant management experience.
- Experience in the medical scheme financial accounting and reporting.
Duties & Responsibilities PROCESS
- Strategically manage and lead the Billing Department to optimise operational efficiency and effectiveness.
- Enhance quality initiatives across all operational areas, resulting in improved accuracy and customer satisfaction.
- Liaise with relevant Managers to address major findings that impact service delivery, ensuring timely resolution and improved service performance.
- Implement performance enhancements across all business processes, leading to increased productivity and streamlined operations.
- Review and propose enhancements to current business processes within the department, resulting in improved efficiency and reduced errors.
- Support the planning and development of new system and business processes for the Member Services and Quality Assurance Departments, enabling seamless operations and improved customer experiences.
- Demonstrate leadership and complex organisational management skills, fostering a high-performing team and a positive work culture.
- Provide guidance, coaching, and mentoring to employees within the portfolio, fostering professional growth and development.
- Determine appropriate staffing levels, considering constant growth, to ensure adequate resources and efficient workload distribution.
- Monitor ongoing training and development needs of employees, resulting in a skilled and knowledgeable workforce.
- Achieve succession planning and develop employees to meet objectives and goals, ensuring a talent pipeline for future leadership positions.
- Create clear succession plans for key positions reporting directly to the portfolio, ensuring business continuity and smooth transitions.
- Manage staff performance in alignment with job descriptions, fostering accountability and a culture of high performance.
- Embed performance excellence practices to align team goals with the business scorecard, resulting in improved performance metrics.
- Intervene in areas requiring immediate attention to foster harmonisation and accelerate performance, resolving issues promptly and minimising disruptions.
- Effectively manage and optimise the department budget, ensuring financial resources are allocated efficiently and cost-effectively.
- Explore cost-saving mechanisms in all operational activities, identifying opportunities for cost reduction and improved financial performance.
- Manage relationships with internal and external stakeholders related to the Billing Department, fostering collaborative partnerships.
- Share thoughts and suggestions on performance and quality improvements within the department and the broader business, contributing to a culture of continuous improvement.
- Participate in business-related matters and provide input as required, ensuring effective decision-making and strategic alignment.
- Engage in industry and professional networks/forums to stay aware of standards, trends, and best practices, enhancing organisational knowledge and staying ahead of industry developments.
CLIENT
- Investigate client queries within agreed service levels and provide timely feedback, ensuring prompt resolution and customer satisfaction.
- Escalate client queries to the relevant department or stakeholder, facilitating efficient issue resolution and minimising customer frustration.
- Provide accurate information and advice to clients and stakeholders, ensuring their needs are met and they receive appropriate after-sales services.
- Regularly report on service delivery against agreed service level agreements and customer targets, demonstrating transparency and accountability.
- Provide authoritative expertise and advice to clients and stakeholders, fostering trust and building long-term relationships.
- Build and maintain relationships with clients and internal and external stakeholders, promoting collaboration and effective communication.
- Deliver on service level agreements with clients and stakeholders to manage client expectations and maintain high service standards.
- Make recommendations to improve client service and fair treatment within the scope of responsibility, enhancing overall customer experience.
- Foster a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service, ensuring customer loyalty and satisfaction.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders, fostering teamwork and effective collaboration.
- Positively influence and actively participate in change initiatives, promoting a culture of adaptability and continuous improvement.
- Continuously develop expertise in professional, industry, and legislative knowledge, enhancing personal and team capabilities.
- Contribute to continuous innovation by developing, sharing, and implementing new ideas, driving process improvements and operational efficiencies.
- Take ownership of driving career development, fostering personal growth and advancement opportunities for oneself and team members.
FINANCE
- Contribute to the financial planning process within the area, ensuring accurate budgeting and resource allocation.
- Identify opportunities to enhance cost-effectiveness and increase operational efficiency, resulting in improved financial performance.
- Manage financial and other company resources under your control responsibly, ensuring compliance with financial policies and regulations.
- Provide input into risk identification processes and communicate recommendations in the appropriate forum, mitigating potential financial risks and promoting sound decision-making.
Competencies
- Interacting with People
- Empowering Individuals
- Team Working
- Challenging Ideas
- Conveying Self-confidence
- Following Procedures
- Directing People
- Embracing Change
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