Forward Deployed Engineer - APJ

About the role

As a Forward-Deployed Engineer in the Services organization, you'll be a key technical partner for our most strategic customers. Your focus is high impact: driving AI transformation, help drive growth for our strategic customers and translating real world complexity into product insights. You will deeply embed with a single high value customer, working with C-level and technical teams to architect solutions that redefine their work. You'll lead customer transformations leveraging AI capabilities in complex, mission critical use-cases. You'll own the full cycle of a delivery from understanding customer needs and business pains, architecting and designing their solution, build, and roll it out to the teams. This foundational role will help define the future of forward-deployed engineering at monday.com . Please note that this is a hybrid position of 3 days/week in our Singapore or Customer Offices. About The Role: As a monday.com Forward-Deployed Engineer, you will drive strategic transformation, AI adoption, and product strategy, directly impacting revenue, roadmap, and customer trust. You will partner deeply with one strategic customer, advising executives on AI-driven operational change, and feeding insights back to the product team. This autonomous role offers high visibility and the chance to define its future. What You'll Do Work directly with enterprise customers to understand business and operational challenges Gather, challenge and refine customer requirements Design, build and deploy scalable software solutions Develop prototypes, proof-of-concepts and MVPs to validate ideas quickly Translate customer needs into long-term product capabilities Partner closely with Product, Engineering and AI teams Build backend services, APIs and cloud-native applications Support customer implementations and high-impact technical initiatives Influence product direction through direct customer engagement and feedback Act as a trusted technical advisor to both customers and internal stakeholders Own end-to-end technical onboarding for enterprise customers — integrations, SSO, SCIM provisioning, data pipelines, and security configuration. Work directly with operational stakeholders to design and build custom workflows that fit how work is actually delivered. This means writing code, not just writing specs. Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer. Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale. Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most. Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently. While you may prototype, your main leverage is through architecture, judgment, and influence, connecting customer reality to product direction. Strategic Transformation: Embed with C-level stakeholders to architect end-to-end AI solutions and scalable workflows that solve complex business pains Cross-Functional Leadership: Partner with Sales and CS as a technical authority to guide account strategy and translate customer needs into Product Requirement Documents (PRDs) Implementation Excellence: Act as the platform expert—designing sophisticated configurations, prototyping custom scripts, and overseeing the narrative from pilot to full rollout Requirements: Experience leading hands-on projects from A to Z in a production environment, preferably client-facing 5+ years of previous experience building web applications from scratch using TypeScript/Node.js/React Previous experience in Full-stack development Experience taking products, features or customer solutions from 0 → 1 Background in Solution Architecture or Software Engineering with a strong grasp of AI/LLM workflows and systems thinking Experience navigating C-suite relationships and the ability to influence executive decision- making in ambiguous environments Entrepreneurial, fast-moving, and focused on long-term impact rather than just immediate fixes