Forward Deployed Engineer

About the role

About the Role As a Forward-Deployed Engineer in the Services organisation, you'll be a key technical partner for our most strategic customers. Your focus is high impact: driving AI transformation, helping to grow our strategic accounts, and translating real-world complexity into product insight. You'll embed deeply with one (or a small number of) high-value customer, working with C-level and technical teams to architect solutions that redefine how they work. You'll lead customer transformations that put AI capabilities to work in complex, mission-critical use cases — owning the full delivery cycle, from understanding customer needs and business pain points, through architecting and designing the solution, to building it and rolling it out to teams. This is a foundational role: you'll help define what forward-deployed engineering looks like at monday.com . Why This Role Matters As a monday.com Forward-Deployed Engineer, you'll drive strategic transformation, AI adoption, and product strategy — directly impacting revenue, roadmap, and customer trust. You'll partner closely with strategic customers, advising executives on AI-driven operational change, and feeding insights back to the product team. This is a highly autonomous, highly visible role, with real scope to shape its own future. What You'll Do Your main leverage is architecture, judgment, and influence — connecting customer reality to product direction. You'll also prototype hands-on where it accelerates that work. Strategic Customer Transformation Lead technical and solution ownership for strategic monday.com accounts Work with executive stakeholders to define AI-driven transformation goals tied to business outcomes and ARR growth Design, architect, and build end-to-end solutions using monday.com , customer systems, and AI tools — prioritising feasibility, scalability, and adoption Own success metrics and the project narrative from pilot through scaled rollout Cross-Functional Leadership Partner strategically with Sales and CS on strategic accounts as a technical authority Guide account strategy, solution positioning, and executive narratives (without owning quota or demos) Raise internal teams' solution thinking and AI literacy Spot patterns in customer needs, translate them into product feedback and PRDs, and validate AI use cases and adoption barriers Product & Implementation Expertise Act as a monday.com product expert and consultant, designing tailored solutions — configurations, automations, reporting, user management, and other advanced platform features Build strong relationships with client stakeholders to understand their business needs and drive successful adoption across their organisation Design sophisticated workflows to solve complex business cases, partnering with technical resources on migrations and integrations as needed Prototype custom solutions where useful, including scripting, AI-assisted development, and integrations into the customer's tech stack What You Bring Technical Experience in a customer-facing strategic role (Solution Architect, Solution Engineer, or former software engineer) Strong systems thinking and architectural judgment; hands-on coding experience is a plus, not a requirement Fluency in AI concepts and tools (e.g. LLM workflows, automation), and a clear eye for distinguishing substance from hype Ability to quickly assess technical feasibility and guide teams toward pragmatic solutions Business & Customer Direct experience working with C-level and senior enterprise stakeholders Comfortable navigating ambiguity, minimal process, and high visibility A track record of influencing decisions without formal authority Mindset Entrepreneurial, impact-oriented, curious, strategic You move fast, iterate, and think beyond the immediate solution toward scale