Implementation Consultant

About the role

About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition. About The Role Take ownership of new accounts and manage their onboarding and implementation for our LATAM customers Build strong relationships with our clients to understand their needs and ensure their success with monday.com Act as a project manager to ensure timelines are met Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services) Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows. Build, own, and execute client success and implementation plans Navigate client organizations to uncover additional product applications & opportunities for partnership Spearhead internal cross-functional improvement projects Your Experience & Skills 3+ years experience in a Professional Service / Implementation / Customer Success positions English and Spanish fluency speaking is a must Strong customer-facing and presentation skills with the ability to establish trust and credibility Demonstrated success in managing multiple tasks and priorities in a dynamic, high-energy environment Superb written and verbal communication skills Positive attitude, empathy, and high energy BA or BS degree Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage What monday.com can offer you: Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall. Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more