Company:
Man Matters / Be Bodywise / Little Joys (Location: Marol, Andheri, Mumbai)
About the Role:
We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers across our wellness and personal care brands – Man Matters, Be Bodywise, and Little Joys. You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.
Key Responsibilities:
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Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).
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Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.
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Accurately document all interactions using CRM and proprietary tools.
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Follow up with customers for pending or escalated issues through appropriate channels.
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Communicate clearly and professionally to ensure a smooth and pleasant customer experience.
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Ensure every customer interaction leads to an Outstanding Customer Experience.
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Share feedback and suggestions with team leads/managers to improve internal processes.
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Meet productivity goals including number of chats handled, resolution time, and first response time.
Preferred Candidate Profile:
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Education: 10+2 or Graduate in any discipline.
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Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).
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Strong communication skills (both verbal and written).
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Familiarity with CRM tools is a plus.
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Customer-first attitude with the ability to remain calm under pressure.
Job Details:
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Location: Marol, Andheri (On-site)
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Working Days: 6 days a week
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Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)
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