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IT Team Leader

BrightonOn-siteLeadFound Aug 3
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it supporttroubleshootingcloud computingleadershipmentoringsubject matter experttime managementprocess improvement

About Motorway

Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role:

As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Key Responsibilities:

  • Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.

  • Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.

  • Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.

  • Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.

  • Take initiative to continuously explore, learn, and develop your technical skills and experience.

  • Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.

  • Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team.

  • Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions

Requirements:

  • 3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.

  • A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.

  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.

  • Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:

  • Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.

  • Infrastructure & Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian(JIRA).

  • A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.

  • A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements

  • Networking knowledge advantageous but not essential

BENEFITS

We've got your back, in life's biggest moments and the everyday ones too.

  • Competitive salary

  • Equity scheme - we all share in Motorway’s success

  • 25 days holiday

  • Sea-front office with bi-weekly massages and free snacks

  • Private medical insurance via BUPA

  • Life assurance

  • Pension scheme (we contribute 5%)

  • Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)

  • 24/7 Employee Assistance Programme

  • EV leasing scheme

  • Cycle to work scheme

  • Nursery salary sacrifice scheme

  • 1 paid volunteering day a year

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