Motus Aftermarket Parts is seeking an experienced, hands-on and results-driven National Compliance and Training Manager to oversee compliance, operational standards, training and risk management across our national retail network.
The successful candidate will ensure that branches adhere to company policies, Retail Business Standard Operating Procedures (RBSOPs) and applicable legal requirements. The role involves conducting branch audits, investigating operational irregularities, providing employee training and implementing corrective actions to minimise risk and improve operational efficiency.
Key Responsibilities
- Compliance and Operational Standards: Monitor branch adherence to RBSOPs, company policies and internal controls, identifying gaps and implementing improvements.
- Audits and Inspections: Conduct regular branch visits and mini-audits, report findings, ensure corrective actions are implemented and maintain audit readiness.
- Investigations: Investigate operational irregularities relating to inventory, finances, cash handling and general branch operations. Compile reports and submit findings to management and Human Resources for appropriate action.
- Training and Development: Identify training needs, provide refresher training, maintain training records and monitor the effectiveness of training interventions.
- Reporting: Compile weekly and monthly reports on branch visits, compliance findings, investigations, training and outstanding corrective actions.
- Operational Support: Assist branches with operational challenges involving telephones, printers, drop safes, ATMs and network connectivity, liaising with IT and relevant departments where necessary.
- Risk Management: Identify recurring compliance issues, recommend preventative measures and promote accountability and continuous improvement across the retail division.
Minimum Requirements
Education
- Grade 12 / Matric.
- A qualification in Compliance, Auditing, Risk Management, Training or Business Management will be an advantage.
Experience
- Minimum of 10 years' retail experience.
- Experience in retail operations, compliance, auditing, investigations or employee training will be advantageous.
Other Requirements
- Valid driver's licence.
- Willingness to travel nationally.
- Good computer literacy and report-writing skills.
Key Skills and Competencies
- Strong understanding of retail operations and compliance procedures.
- Excellent analytical, investigative and problem-solving skills.
- Effective communication, training and coaching abilities.
- Strong organisational and reporting skills.
- High levels of integrity, confidentiality and attention to detail.
- Ability to work independently and engage effectively with employees and management at all levels.
Key Performance Areas
Performance will be measured by branch compliance levels, completion of audits and visits, timely resolution of findings, quality of investigations, effectiveness of training and accurate reporting
Personal Attributes
The successful candidate will be hands-on, disciplined, objective and solutions-oriented, with the confidence to challenge non-compliance constructively and hold stakeholders accountable. They will demonstrate sound judgement, professional integrity and a commitment to developing people while protecting the business and maintaining high operational standards.
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