ServiceNow BA TPRM-Senior Analyst
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**Job Title:ServiceNow Business Analyst – Third\-Party Risk Management (TPRM)**
**Corporate Title: Analyst**
**Experience\-5\-8 years**
**Location\- Bangalore**
**Job Summary**
We are seeking an experienced **ServiceNow Business Analyst** with expertise in **Third\-Party Risk Management (TPRM)** to gather business requirements, design ServiceNow TPRM solutions, and support implementation across the third\-party lifecycle. The ideal candidate will work closely with business stakeholders, risk teams, security, procurement, and ServiceNow technical teams to deliver scalable governance, risk, and compliance solutions.
**Key Responsibilities**
* Gather, analyze, and document business requirements for ServiceNow TPRM implementations. * Conduct workshops with Procurement, Vendor Management, Information Security, Legal, Compliance, Privacy, and Risk teams. * Translate business requirements into functional specifications, user stories, acceptance criteria, and process flows. * Configure and support ServiceNow TPRM modules in collaboration with developers. * Define and optimize third\-party onboarding, assessment, due diligence, issue management, remediation, and offboarding processes. * Configure questionnaires, assessment templates, risk scoring models, and workflow automation. * Design integrations with external security assessment tools (e.g., SecurityScorecard, BitSight, OneTrust, Archer, etc.) where applicable. * Support Agile ceremonies including backlog grooming, sprint planning, demos, and UAT. * Prepare functional design documents, BRDs, FRDs, test cases, and training materials. * Coordinate User Acceptance Testing (UAT) and production deployments. * Provide post\-go\-live support and continuous process improvement recommendations. * Ensure compliance with enterprise governance and regulatory requirements.
**Required Skills**
**ServiceNow**
* ServiceNow TPRM * Integrated Risk Management (IRM) * Vendor Risk Management (VRM) * Risk Assessment Framework * Assessment Designer * Flow Designer * IntegrationHub * Service Catalog * Workflow/Process Automation * Reporting and Dashboards
**Business Analysis**
* Requirement Gathering * Process Mapping (BPMN/Visio) * Gap Analysis * User Stories * BRD/FRD * Functional Specifications * UAT Management * Stakeholder Management
**Risk \& Compliance**
* Third\-Party Risk Management Lifecycle * Vendor Onboarding * Due Diligence * Risk Assessments * Remediation Tracking * Exception Management * Continuous Monitoring * Regulatory Compliance
**Experience**
* 5–8\+ years as a Business Analyst. * 3\+ years working on ServiceNow IRM/TPRM implementations. * Experience implementing end\-to\-end TPRM lifecycle. * Experience working with Agile/Scrum methodologies. * Knowledge of ServiceNow data model and integrations. * Experience in banking, healthcare, manufacturing, or regulated industries is preferred.
**Qualifications**
* Bachelor’s degree in Computer Science, Information Systems, Business, or related field. * ServiceNow Certified System Administrator (CSA) – Preferred. * ServiceNow IRM/TPRM Implementation certification – Preferred. * CBAP, CCBA, or PMI\-PBA certification is an advantage.
**Key Competencies**
* Strong analytical and problem\-solving skills. * Excellent communication and stakeholder management. * Ability to facilitate workshops and requirement sessions. * Strong documentation skills. * Risk\-based thinking. * Attention to detail. * Ability to work with cross\-functional global teams.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long\-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
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