Customer Service Representative (CSR)

Customer Service Representative (CSR)

Company: MultiPrizm Solutions LLC Location: Davao City, Philippines Pay: ₱18,000.00 – ₱23,000.00 per month Job Type: Full-time Work Location: In Person (Office-Based) Work Hours: US Pacific Time (8 AM – 5 PM) Experience Level: 1–2+ years

Company Description

MultiPrizm Solutions is a US-based technology solutions and professional services company with operations in the United States, Philippines, and Mexico. We provide advanced technology solutions, including cloud support, software services, and comprehensive back-end operational support to businesses across the United States.

Our mission is to help businesses optimize their technology environments, improve operational efficiency, and deliver exceptional customer service through reliable and innovative solutions.

With a growing international team, we foster a collaborative work environment that emphasizes continuous learning, professional development, and employee well-being.

At MultiPrizm Solutions, we are committed to developing our people, creating meaningful career opportunities, and building a culture of teamwork, accountability, and long-term professional growth.

Job Summary

We are seeking a highly motivated, professional, and customer-focused Customer Service Representative (CSR) to join our growing team in Davao City.

In this role, you will provide exceptional customer service to US-based clients by managing inquiries, coordinating customer requests, maintaining accurate records, and ensuring timely communication between clients and internal teams.

The ideal candidate possesses excellent English communication skills, previous experience working in a software or technology company, and the confidence to communicate professionally with US-based customers.

This is a non-technical customer service position. Software troubleshooting and programming skills are not required. However, the position offers exposure to the software industry and potential opportunities to advance into technical support, software implementation, customer success, or other technology-related roles.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Communicate clearly, professionally, and confidently with US-based clients.
• Receive, document, and route customer requests to the appropriate internal teams.
• Coordinate with technical support, engineering, and project management teams to ensure customer concerns are addressed.
• Monitor customer requests and provide timely status updates and follow-ups.
• Maintain accurate customer records, communication logs, and service documentation.
• Schedule customer appointments, meetings, and follow-up discussions as needed.
• Escalate customer concerns to the appropriate department.
• Manage multiple customer inquiries while maintaining professionalism and service quality.
• Support continuous improvements in customer service processes and overall customer satisfaction.
• Collaborate with team members to maintain efficient communication and high-quality service delivery.

Qualifications

• Minimum of 1–2 years of experience in customer service, customer support, or a related field.
• Previous experience working in a software, SaaS, or technology company is required.
• Excellent English communication skills, both verbal and written, are required.
• Ability to communicate fluently, clearly, confidently, and professionally with US-based customers.
• Experience handling customer inquiries through phone, email, and chat.
• Strong interpersonal, organizational, and time-management skills.
• Customer-focused attitude with excellent listening and problem-solving abilities.
• Familiarity with CRM platforms, customer service applications, or ticketing systems.
• Proficiency in Microsoft Office, Google Workspace, and other business productivity tools.
• Ability to quickly learn new software applications and internal processes.
• Strong attention to detail and accurate documentation practices.
• Ability to work independently and collaboratively in an office environment.
• Willingness to work on-site in Davao City during US Pacific business hours.

Ideal Candidates Might Also Possess One or More of the Following

• Experience supporting customers of US-based software companies.
• Background in SaaS, cloud services, or IT-related customer service.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar applications.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or Jira.
• Experience coordinating customer requests with internal technical teams.
• Previous experience in customer success, software onboarding coordination, or administrative support.
• Interest in developing a career in the software and technology industry.

Career Growth Opportunities

MultiPrizm Solutions encourages continuous learning and professional development.

While this position focuses on customer service and coordination, qualified team members may have opportunities to develop their skills and transition into other technology-related positions based on performance, qualifications, and business needs.

Potential career paths include:

• Data Migration Engineers
• Software Developer
• ETL Engineers
• Application Support Technician
• Customer Success Specialist
• Project Coordinator
• Other software and technology-related roles

Benefits

• Health Insurance (HMO)
• Paid Training
• Professional Development
• Opportunities for Promotion
• Work-Life Balance
• Government-Mandated Benefits
• 13th-Month Pay
• Collaborative and Supportive Work Environment

Experience

• Customer Service: 1 year (Required)
• Software or Technology Company: 1 year (Required)
• US-Based Customer Support: Preferred

Job Type: Full-time Pay: ₱18,000.00 – ₱23,000.00 per month Work Location: In Person – Davao City, Philippines

Job Type: Full-time

Pay: Php45,000.00 - Php55,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Work from home

Application Question(s):

• Application Questions

How many years of customer service or customer support experience do you have? Have you previously worked for a software, SaaS, or technology company? If yes, please briefly describe your experience. Do you have experience communicating directly with US-based customers through phone, email, or chat? What CRM, customer service, or ticketing systems have you used? Are you comfortable coordinating customer requests and following up with internal teams? Are you interested in developing your skills and potentially transitioning into a technical support or software-related role? Are you willing to work on-site in Davao City during US Pacific business hours?

• Do you have experience communicating directly with US-based customers through phone, email, or chat?
• What CRM, customer service, or ticketing systems have you used?
• Are you interested in developing your skills and potentially transitioning into a technical support or software-related role?
• Are you willing to work on-site in Davao City during US Pacific business hours?

Work Location: In person

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