NDIS Operations Manager

About the role

**SCHADS Award / Above Award (commensurate with experience)**

**Role Purpose**

The General Manager oversees the strategic, operational, and financial management of the organisation to ensure high\-quality, person\-centred services are delivered in compliance with NDIS Practice Standards and regulatory requirements. The role provides leadership, direction, and governance to ensure the organisation achieves its mission, vision, and strategic goals, while maintaining financial sustainability and service excellence.

**The Values That Drive Our Behaviour**

* **Integrity**: Acting with honesty, transparency, and accountability. * **Respect**: Valuing diversity and treating all individuals with dignity. * **Inclusion**: Promoting an inclusive, person\-centred approach to service delivery. * **Innovation**: Embracing change, growth, and continuous improvement. * **Collaboration**: Building strong relationships with stakeholders and partners. * **Compliance \& Quality**: Ensuring adherence to NDIS standards and best practices.

**The Foundations That Underpin Our Work**

* **Client\-Centred Approach**: Ensuring participant needs and goals are at the core of decision\-making. * **Financial Sustainability**: Managing resources effectively to ensure long\-term growth. * **Operational Excellence**: Implementing efficient systems and structures. * **Risk Management**: Identifying and mitigating risks to ensure service quality and safety. * **Workforce Development**: Supporting and developing a skilled and engaged team. * **Partnerships \& Community Engagement**: Collaborating with key stakeholders to enhance service delivery.

**Key Responsibilities**

* **Leadership \& Strategy** * Provide strategic leadership to ensure the organisation meets business objectives and growth targets. * Develop and implement the business plan, operational strategies, and policies. * Drive a culture of excellence, innovation, and continuous improvement. * Lead NDIS audit preparation, compliance, and quality assurance processes. * **Governance \& Compliance** * Ensure adherence to NDIS Practice Standards, Quality Indicators, and regulatory requirements. * Maintain effective governance structures, policies, and procedures. * Implement risk management strategies to protect participants and the organisation’s integrity. * Oversee incident management, safeguarding, and complaints resolution processes. * **Financial \& Business Management** * Oversee financial planning, budgeting, and expenditure to ensure financial sustainability. * Identify and pursue growth opportunities, funding streams, and revenue diversification. * Monitor operational efficiency, ensuring cost\-effective service delivery. * **Service Delivery \& Quality Assurance** * Ensure participants receive high\-quality, person\-centred services. * Monitor and evaluate performance metrics to ensure continuous service improvement. * Implement continuous improvement initiatives based on feedback from participants, families, and stakeholders. * **Workforce \& Organisational Development** * Lead and mentor managers, team leaders, and staff, ensuring a strong leadership pipeline. * Oversee recruitment, induction, performance management, and workforce development. * Foster a positive, inclusive workplace culture that values diversity and staff well\-being. * **Stakeholder \& Community Engagement** * Build and maintain partnerships with external stakeholders, including NDIS Commission, government bodies, allied health professionals, and community organisations. * Represent the organisation in sector meetings, industry events, and advocacy initiatives.

**Workplace Health and Safety (WHS)**

* Ensure compliance with Workplace Health and Safety (WHS) legislation and organisational policies. * Promote a safe and inclusive workplace for staff and participants. * Oversee risk management processes to ensure a safe service environment.

**NDIS Worker Screening Check**

The NDIS Worker Screening Check is required for all employees in key personnel roles that involve responsibility for NDIS participants, governance, compliance, and service quality.

**Equal Opportunity \& Inclusion**

* We are committed to creating a diverse, inclusive, and non\-discriminatory workplace. * All employees are entitled to fair employment, promotion, training, and benefits based on merit. * We foster a culture of dignity, respect, and continuous learning.

**Key Selection Criteria**

**Essential:**

* Proven experience in a senior leadership role, preferably in disability, health, or community services. * Strong understanding of the NDIS, including Practice Standards, compliance, and governance. * Demonstrated financial and business acumen, with experience managing budgets and financial sustainability. * Exceptional strategic planning and decision\-making skills. * Strong leadership and workforce management capabilities. * Ability to build and maintain strong relationships with internal and external stakeholders. * Experience in risk management, safeguarding, and quality improvement. * Excellent problem\-solving, communication, and negotiation skills.

**Desirable:**

* Tertiary qualifications in Business Administration, Management, Disability Services, or a related field. * Previous experience in an NDIS provider or allied health service. * Strong understanding of workforce planning, training, and professional development. * Experience in organisational growth and business development.

**Why Join My Remarkable Care?**

* **Inclusive Culture**: Join an organisation that prioritises diversity and inclusivity within the workplace. * **Professional Development**: Access continuous training and career growth opportunities. * **Collaborative Environment**: Work in a positive and collaborative environment where teamwork is highly valued. * **Meaningful Work**: Contribute to an organisation that delivers vital services and makes a lasting impact in the community.

Pay: From $85,000\.00 per year

Experience:

* NDIS Operations: 2 years (Required)

Work Authorisation:

* Australia (Required)

Willingness to travel:

* 75% (Preferred)

Work Location: In person