Job Overview:
We are looking for an Operations Manager - Marketing for a global email marketing agency.You will keep the team on track, make sure client campaigns and flows go out on time, and keep improving how the team works. The role is internal-facing, works closely with the agency owner and has no fixed daily task list: you find what moves the agency forward.
Key Responsibilities:
- Provide day-to-day team support and address baseline questions promptly to keep workflows moving efficiently.
- Ensure on-time delivery of all scheduled email campaigns and automated flows promised to clients.
- Lead bi-weekly team calls to maintain alignment, discuss priorities, and resolve blockers.
- Monitor individual output targets, proactively identifying root causes when performance lags to adjust processes,provide support, or have necessary performance conversations.
- Continuously optimize operations by identifying opportunities to streamline workflows, save time, and safeguard client relationships.
- Leverage ClickUp Super Agents and internal AI tools to oversee deliverables and manage day-to-day team execution.
- Establish a proactive workflow buffer to ensure campaigns are scheduled well in advance rather than on the day of deployment.
- Maintain internal-only communication channels; if an escalation arises, acknowledge the client's concern, confirm it is in progress with the team, and immediately route the issue to leadership for resolution.
- Step in to assist with client deliverables when opportunities arise, without managing the ongoing client relationship or attending external calls.
Qualifications:
- At least 5 years of experience in a similar role, owning campaigns rather than only running them.
- Strong leadership and team oversight experience, comfortable handling both execution and strategy.
- High EQ: able to empathize with people and resolve complaints or escalations calmly under pressure.
- Strong self-initiative. You decide the next best thing to do without waiting for instructions, and you try to solve problems yourself before asking for help.
- Resourcefulness: you can work independently through a day even if your manager is unavailable.
- Genuine care about the quality of the team's work, to the point of taking it personally when things go badly.
- Proactive overcommunication, in line with a 20-minute acknowledgement, 4-hour update and 24-hour resolution standard.
- Comfortable in a casual, non-corporate environment with unstructured work.
- Working knowledge of email marketing operations, since you will oversee campaign and flow delivery.
Nice to Have:
- Hands-on experience with Klaviyo (campaigns and flows).
- Proficiency in ClickUp, including automations and AI agents.
- Experience using Claude or similar AI tools to boost efficiency.
- Agency or remote, global team background.
- Track record of creating SOPs and improving processes.
Schedule & Set-up
- Shift Type Mid-shift
- Working Window 1:00 PM – 9:00 PM PHT (6:00 AM – 2:00 PM Germany time, CET; 7:00 AM – 3:00 PM during CEST)
- Hours Full-Time (40 hours/week)
- Work Setup Flexible
Pay & Benefits
- Compensation Competitive; discussed during the offer stage
- Statutory Benefits: SSS, PhilHealth, Pag-IBIG, and 13th Month Pay
- Paid Leave: 10 Paid Leaves
- Healthcare: HMO coverage after one (1) year of tenure
Hiring Steps:
- Apply Submit your CV and application (10 to 15 minutes).
- Initial Video Interview & Skills Test: Initial assessment and role proficiency evaluation.
- Client Interview: Meet directly with the client or account leadership.
- Offer: Review and sign your job offer.
Pay: Php50,000.00 - Php70,000.00 per month
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Mandaue City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your expected salary?
Experience:
- Operations Manager: 5 years (Required)
- Marketing: 3 years (Required)
Work Location: Hybrid remote in Mandaue City
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