- Good understanding of how people go through a change and the change process
- With knowledge of and some work experience on change management principles, methodologies, and tools including risk and resistance analysis and management
- Familiarity with data analysis for CM KPIs
- Organized with a natural inclination for planning strategy and tactics
- Knowledgeable of project management approaches, tools, and phases of the project lifecycle
- Good business & domain mastery and understanding of organizational issues and challenges
- Good level of results orientation
- Familiarity with the different Agile frameworks and how these can be used as input on CM deliverables
- Flexible and adaptable; able to navigate and facilitate change in an ambiguous situation
- Strong communication skills, both written and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Must be a team player and able to work collaboratively with and through others
- Ability to establish and maintain strong relationships through effective stakeholder relationship management
- A healthy level of emotional intelligence including some knowledge on organizational awareness
- Good analytical and critical thinking skills
- Good problem solving and decision-making skills
- Familiarity with strategic thinking and applies this as needed
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