The Program Manager is responsible for planning and governance and for overseeing the successful delivery of the program’s output/product. The program manager must have practical experience of having been a project manager for large and complex initiatives.
Duties and Resposibilities
- Leads the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department.
- Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
- Develops and delivers progress reports, proposals, requirements documentation, and presentations to various audiences, including the project team and sponsors.
- Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.
- Ensuring Customer Success Management processes are implemented
- Manages Daily program management throughout the program life cycle
- Defining the program governance (controls)
- Defines and plan the overall program strategy and progress of projects
- Managing the program’s budget and financial health
- Managing risks and issues and taking corrective measurements
- Mentors Project Managers
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