Requirements
Education
- Higher Secondary
- Minimum Education: HSC (Higher Secondary).
Experience
- At most 1 years
- The applicants should have experience in the following business area(s): Training Institutes, Call Center, Educational Technology (Edtech) Startup
Additional Requirements
- Age 20 to 30 years
Qualifications
- Preferred: University students or graduates.
- Experience: 6 months – 1 year in customer support is preferable.
- Freshers with strong communication skills and willingness to learn are also encouraged to apply.
- Excellent verbal and written communication skills (Bangla & English).
- Strong active listening, critical thinking, and problem-solving ability.
- Ability to remain calm, empathetic, and professional under pressure.
- Familiarity with CRM systems (Bitrix, Zendesk, Freshdesk, or similar) is a plus.
Skills & Abilities
- Customer-first mindset with a positive, proactive attitude.
- Strong multitasking and time management skills.
- Detail-oriented and collaborative team player.
- High adaptability and eagerness to learn new tools and processes.
- Growth mindset with a strong willingness to upgrade communication and problem-solving skills continuously.
- Career Growth & Benefits
- Opportunity to work with a global learning company.
- Structured career development pathway with training and mentorship.
- Monthly learning & skill-building sessions for continuous professional growth.
- Exposure to global-standard customer support practices.
- Competitive salary and performance-based incentives.
- Friendly, inclusive, and learning-focused work environment.
Responsibilities & Context
Key Responsibilities
- Handle inbound and outbound calls, emails, and live chats with professionalism and courtesy.
- Provide accurate, timely, and complete information using internal tools and resources.
- Address and resolve customer complaints with patience, empathy, and efficiency.
- Maintain and update customer records and document all interactions in CRM.
- Collaborate with internal departments to improve the overall customer experience.
- Assist customers with product inquiries, order placements, troubleshooting, and support needs.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Skills & Expertise
Client Service
Communication in English
Customer Care
Customer Relationship Management
Sales target
Customer Service
Telecommunication Products & Services
Compensation & Other Benefits
- T/A,Mobile bill,Weekly 2 holidays
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka
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