Job Summary:
The Operations & Training Coordinator plays a vital role in managing and executing training programs, seminars, and operational workflows. This role involves evaluating trainers, coordinating logistics, ensuring smooth CRM data handling, and driving internal and external collaboration with trainers, partners, and stakeholders.
Key Responsibilities:
Training & Seminar Scheduling
- Propose and plan new training/seminar sessions in collaboration with internal teams.
- Obtain internal approvals and book calendar slots.
- Confirm trainer availability and suitability (including performance evaluation).
- Coordinate marketing, participant registration, and pre-event readiness.
- Monitor sessions and ensure smooth execution.
- Collect feedback, analyze trainer effectiveness, and maintain detailed reports.
Trainer Evaluation
- Track trainer performance based on participant feedback, session delivery, and engagement.
- Maintain trainer scorecards and recommend improvement areas.
- Ensure trainer alignment with session goals and institutional standards.
- Seminar & Event Coordination
- Reach out to university/partner institutions to plan seminars/events.
- Finalize session objectives, speaker/trainer roles, and event agenda.
- Oversee logistics, design materials, and ensure promotions/invitations are handled.
- Manage on-ground or online coordination during the event.
- Prepare post-event reports and follow up with leads/stakeholders.
CRM Data Management (Dynamics 365)
- Ensure daily team lead updates are accurately collected in the shared format.
- Cross-check data for completeness and authenticity.
- Tag leads properly as Lead/Opportunity/Closed in Dynamics 365.
- Log meetings, calls, and notes with appropriate tags.
- Provide weekly backups and contribute to monthly analytics and reports.
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